Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty 2-Year Service Plan

The Lenovo Foundation + YourDrive YourData + Premier Support plan is a robust, post-warranty service package designed to keep your Lenovo infrastructure running smoothly after the standard warranty ends. With a focused 2-year duration, this program delivers reliable on-site assistance, rapid response times, and essential data-protection features so your business remains productive with minimal disruption. By combining hardware foundation coverage with data-driven support services, this plan helps you protect assets, preserve data integrity, and extend the life of your Lenovo investment.

• Comprehensive post-warranty coverage tailored for Lenovo Foundation environments, pairing hardware support with YourDrive YourData services to safeguard both equipment and data. The plan emphasizes a seamless transition from warranty to extended protection, reducing risk and ensuring continuity as your devices age. With 2 years of service, you gain sustained access to expertise, maintenance, and reliable parts and labor, so downtime is minimized and productivity stays steady.
• Next Business Day on-site service within a 9x5 support window, designed to get you back up and running quickly. When issues arise, you’ll have a defined path for escalation and hands-on repair at your location, eliminating the need for off-site shipping and reducing the time your team spends waiting for resolution. This fast response is especially valuable for critical workloads, where every hour of downtime affects operations, revenue, and customer satisfaction.
• Defective Media Retention (DMR) included to manage data-bearing components securely during hardware repairs. DMR ensures that any defective drives or media are handled in accordance with data-safety practices, helping protect sensitive information and supporting regulatory compliance. This feature provides peace of mind by offering controlled data disposition and secure handling of drive media throughout the service process.
• Parts and labor coverage helps minimize inventory costs and minimize the financial impact of downtime. With on-site maintenance included, you don’t need to stock every spare part or incur separate labor charges for repairs. The plan ensures that qualified technicians bring the necessary components and perform the work, accelerating repair times and reducing the total cost of ownership over the plan’s two-year term.
• Designed to maximize productivity for Lenovo environments, this 2-year Premier Support plan complements Lenovo Foundation and YourDrive YourData deployments. It combines proactive protection with rapid issue resolution, so organizations can focus on core business activities rather than hardware concerns. The extended coverage supports business continuity, risk reduction, and predictable budgeting by providing a stable, value-driven way to manage post-warranty needs.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year

• Service type: Premier Support
• Coverage duration: 2 years
• Response time: Next Business Day (9x5 coverage)
• On-site service: Yes
• Inclusions: Parts & Labor
• Special feature: Defective Media Retention included
• Target products: Lenovo Foundation + YourDrive YourData deployments
• SKU: ydyd Vx3376 Cn

how to install Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty – 2 Year

activation is straightforward and designed to minimize disruption to your operations. Follow these practical steps to get started and ensure you maximize the value of your extended protection:

• Verify eligibility and confirm that your Lenovo Foundation hardware and YourDrive YourData configuration are covered under the post-warranty Premier Support plan. Review your purchase records or consult your Lenovo account manager to confirm the SKU (ydyd Vx3376 Cn) and term length (2 years).
• Contact Lenovo Premier Support to initiate activation. Have your serial numbers, model details, and proof of purchase ready to streamline enrollment and scheduling. The support team will verify coverage, confirm service windows, and outline the next steps for service requests.
• Schedule the initial service and establish on-site preferences. Because the plan specifies Next Business Day service within a 9x5 window, coordinate a convenient visit time and ensure an accessible location for technicians. Provide building access instructions, contact information, and any site-specific safety requirements.
• Prepare for on-site service. Back up critical data as a precaution, grant remote access if requested, and ensure that equipment is powered and ready for maintenance. Note any recent or recurring issues to help technicians diagnose quickly and minimize downtime during the visit.
• Understand the Defective Media Retention protocol. If a faulty drive or media must be replaced, the DMR process is followed to secure data and manage media disposition in compliance with policy and regulations. The technician will document media handling and confirm return or disposal steps as part of the service report.

Frequently asked questions

• Q: What does the Lenovo Foundation + YourDrive YourData + Premier Support plan cover?
  A: It provides 2-year post-warranty Premier Support with on-site Next Business Day service (9x5), parts and labor coverage, and Defective Media Retention, specifically designed for Lenovo Foundation environments and YourDrive YourData deployments.
• Q: When does the Next Business Day on-site service apply?
  A: Service is available within the 9x5 support window and is scheduled for Next Business Day response to eligible service requests, subject to technician availability and location.
• Q: What is Defective Media Retention, and is it included?
  A: Defective Media Retention is a data-safety feature that allows the service provider to retain defective media during repairs to ensure secure handling and proper disposal or data sanitization, included with this plan.
• Q: Do I need to pay for parts or labor separately?
  A: No. The plan includes both parts and labor coverage as part of the 2-year service, reducing the need for additional repair expenditures during the term.
• Q: Is this plan suitable for all Lenovo devices?
  A: This plan is specifically tailored for Lenovo Foundation + YourDrive YourData deployments and is designed to complement those configurations with extended protection beyond the standard warranty.