Lenovo On-Site Repair + Hard Disk Drive Retention - Extended Service - 3 Year - Service

The Lenovo On-Site Repair + Hard Disk Drive Retention - Extended Service - 3 Year - Service is designed to provide you with peace of mind and enhance your productivity. This service plan ensures that your systems are maintained at peak performance while offering you the convenience of on-site repairs and parts retention. With 24/7 support and a commitment to fast response times, you can focus on your work without worrying about unexpected downtime.

• Comprehensive Coverage: The 3-year extended service plan covers on-site repairs, ensuring that your Lenovo devices are serviced quickly and efficiently, minimizing interruptions to your workflow.
• 24 x 7 x 4 Hour Support: Our dedicated support team is available around the clock, providing a four-hour response time for parts and labor, ensuring that any issues are resolved promptly.
• Hard Disk Drive Retention: Retaining your hard disk drive after service allows you to safeguard sensitive data, providing added security and peace of mind in case of hardware replacement.
• Predictable Cost of Ownership: With a flat-rate service plan, you can easily budget for maintenance costs, avoiding unexpected expenses and ensuring financial predictability.
• Increased Productivity: On-site maintenance reduces downtime and minimizes disruptions, allowing your team to stay focused on critical projects and deliver timely results.

Technical Details

• Service Type: On-Site Repair
• Service Duration: 3 Years
• Response Time: 4 Hours for parts and labor
• Support Availability: 24/7
• Retention Policy: Hard Disk Drive Retention included

How to Install

To activate your Lenovo On-Site Repair service, follow these steps:

1. Purchase the service plan from an authorized Lenovo dealer or directly from the Lenovo website.
2. Register your service plan using the registration link provided in your purchase confirmation email.
3. Keep your Lenovo device's serial number ready for verification during registration.
4. In case of an issue, contact Lenovo’s 24/7 support hotline to initiate a service request.
5. Schedule a convenient date and time for a technician to come on-site and perform the necessary repairs.

Frequently Asked Questions

1. What does the Lenovo On-Site Repair service cover?

The service covers on-site repairs, parts replacement, and hard disk drive retention for a period of three years.

2. How quickly can I expect service?

Lenovo offers a 4-hour response time for parts and labor, ensuring quick resolution of issues.

3. Can I retain my hard disk drive after a repair?

Yes, the service allows you to retain your hard disk drive, safeguarding your data during replacements.

4. Is support available at all times?

Yes, support is available 24/7, allowing you to get help whenever you need it.

5. How do I register for the service?

You can register your service plan through the link provided in your purchase confirmation email or by contacting Lenovo customer support.