Lenovo On-Site Repair with Hard Disk Drive Retention - Extended Service - 5 Year - Service Hour Rsps Hddr

Protect your Lenovo investment with an on-site repair plan that keeps your data secure, minimizes downtime, and delivers reliable, expert service exactly when you need it. The Lenovo On-Site Repair with Hard Disk Drive Retention offers a comprehensive 5-year extended service package that brings certified technicians to your location, provides around-the-clock support, and covers both parts and labor. This program is designed for businesses that require maximum uptime, predictable maintenance costs, and a streamlined path to rapid issue resolution. With HDD retention, you retain ownership of your drives, ensuring data sovereignty while repairs are performed, so you stay in control of your information assets throughout the service lifetime.

• 5-Year Extended Coverage with HDD Retention — A long-term service commitment that aligns with the lifecycle of most Lenovo enterprise devices. This plan delivers dependable on-site repairs, proactive maintenance, and continued protection for up to five years, helping you budget with confidence and reducing unexpected repair costs.
• 24 x 7 x 4 Hour On-Site Response — Around-the-clock support paired with a rapid on-site arrival window. In the event of a hardware issue, Lenovo technicians are dispatched promptly, typically bringing a four-hour on-site response to minimize downtime and keep critical systems online.
• On-Site Maintenance by Certified Lenovo Technicians — Skilled professionals perform preventive maintenance, diagnostics, firmware checks, and necessary interventions directly at your location. This service is designed to stabilize performance, optimize efficiency, and extend the life of your Lenovo hardware while reducing disruption to your operations.
• Hard Disk Drive Retention — You retain ownership of your existing hard drives after service, preserving data integrity and eliminating the risk and hassle of drive migration. HDD retention is ideal for environments with strict data-handling requirements or sensitive information assets that must remain in your control.
• Parts & Labor Included — A comprehensive package that covers genuine Lenovo parts and the labor needed to complete repairs, ensuring a single, predictable price. This eliminates surprise charges and provides a streamlined service experience from start to finish.

Technical Details of Lenovo On-Site Repair with HDD Retention

• Service Type: On-site repair with hard disk drive retention; includes on-site maintenance and parts & labor coverage.
• Duration: 5-year service from activation, designed to align with device lifecycles and maintain consistent protection over time.
• Response Time & Service Hours: 24 x 7 support with a guaranteed 4-hour on-site response window for eligible issues, prioritizing critical systems and rapid restoration of service.
• Coverage Scope: On-site service available where geography and device eligibility permit, delivered by certified Lenovo technicians to ensure quality repairs and proper installation practices.
• Data & Asset Protection: HDD retention ensures that your drives remain under your control, preserving data integrity and reducing the complexity and risk associated with drive removal or migration during service.

How to arrange Lenovo On-Site Repair with HDD Retention

• Step 1 — Gather Key Details: Have your device model, serial number, and the service entitlement ready. Collect the SKU or UPC if required by your service provider to verify eligibility and pricing.
• Step 2 — Initiate the Service Request: Contact Lenovo support or your authorized Lenovo service partner to initiate the on-site repair request. Provide a concise description of the issue and confirm HDD retention needs.
• Step 3 — Schedule On-Site Visit: Work with the service representative to schedule a convenient on-site visit window. Availability may vary by location, so coordinate ahead of time to minimize disruption.
• Step 4 — Prepare for Arrival: Ensure technicians have access to the affected systems, provide a safe workspace, and share any site-specific safety requirements. Back up critical data if possible, while noting HDD retention specifics.
• Step 5 — Service Completion & Documentation: After the repair, review the service report, confirm that the issue is resolved, and obtain documentation for your records. Maintain custody of HDDs as per HDD retention policy.

Frequently Asked Questions

• What does HDD retention mean? HDD retention means you keep ownership of your existing hard disk drives after the service visit. The repair work is performed on-site, and drives are not moved to the service provider. This protects data sovereignty and reduces the risk associated with data migration.
• What is included in the 5-year extended service? The 5-year plan covers on-site repairs, preventive maintenance, parts and labor, and 24/7 on-call support with a 4-hour on-site response time. It is designed to minimize downtime and provide predictable, long-term protection for your Lenovo devices.
• What are the service hours and response times? The program provides 24 hours a day, 7 days a week coverage, with a guaranteed 4-hour on-site response for eligible issues. This rapid response helps keep critical workloads online and reduces business impact from hardware faults.
• Is this service suitable for all Lenovo devices? Availability depends on device model, geographic location, and eligibility. The plan is designed to support a range of Lenovo business devices, and enrollment confirms exact coverage for your configuration.
• Are parts and labor included? Yes. Parts and labor are included under this extended service, offering a single, predictable price and eliminating surprise repair costs for covered incidents.
• How do I renew after the 5-year term? Renewal options vary by region. Reach out to Lenovo support to discuss continued protection and available on-site service options beyond the initial five-year term.