Lenovo Extended Service: 5-Year On-Site Support with Next Business Day

Protect your Lenovo investment with a durable, predictable service plan designed for busy environments. This 5-year extended service delivers preventive maintenance, rapid on-site intervention, and comprehensive parts and labor coverage. With 9x5 support and Next Business Day response, you can keep your systems running smoothly without surprising costs, ensuring maximum uptime and a lower total cost of ownership. The physical, on-site service model puts a skilled Lenovo technician at your door, offering flexibility in scheduling and locations to fit your operations perfectly.

• Predictable total cost of ownership — lock in fixed, long-term coverage that includes maintenance, parts, and labor, helping you budget more accurately and reduce unexpected repair expenses over five years.
• On-site service with Next Business Day response — minimize downtime with a reliable on-site visit the next business day, keeping critical systems up and running when you need them most.
• Comprehensive Parts & Labor coverage — receive inclusive replacement parts and labor, so critical components are serviced or replaced without additional charges during the contract term.
• Flexible, physical service delivery — the Physical service subtype enables scheduling across hours, locations, and assignments, providing dependable service where you operate.
• Peace of mind from a trusted partner — benefit from Lenovo’s established service network and expert technicians, delivering dependable performance and predictable support outcomes across your fleet.

Technical Details of Lenovo Service/Support - Extended Service - 5 Year

• Service duration: 5 years from the start date of coverage, designed to align with device lifecycle planning and reduce renewal gaps.
• Coverage scope: On-site maintenance, plus parts and labor included for covered components and services, ensuring essential systems stay operational.
• Response time and hours: 9x5 business hours with Next Business Day on-site service response, providing timely support during standard business cycles.
• Service delivery method: Physical on-site service performed at the customer location, minimizing disruption and travel for you.
• Service sub-type: Physical service, emphasizing hands-on intervention by trained Lenovo technicians to diagnose and repair equipment at your site.
• Support scope: Includes preventive maintenance guidance, parts replacement when needed, and labor to install or repair covered components as specified by the contract.
• Eligibility and activation: Available under Lenovo’s service programs and qualifying devices; activation typically coordinated through Lenovo or an authorized partner following purchase.
• Regions and availability: Global or regional coverage depending on the contract terms and region; check with Lenovo or your reseller for exact geographic applicability.

how to install Lenovo Service/Support - Extended Service - 5 Year

• Verify eligibility — Confirm your Lenovo device is eligible for the 5-year extended service and identify the correct contract or SKU associated with the service offer.
• Gather device identifiers — Collect the device serial number, model, and any required contract or reference numbers needed to activate the service plan.
• Procure or activate the extension — Purchase the extended service through a Lenovo sales channel or an authorized partner, and complete any activation steps specified by the provider.
• Define service parameters — Choose the preferred service window, locations, and any accessibility requirements to ensure the on-site visits align with your operations.
• Schedule and confirm — Coordinate the initial service appointment and establish a contact point for ongoing support; ensure access and safety protocols are in place for technicians.

Frequently asked questions

• Q: What does the Lenovo Extended Service - 5 Year cover?

  A: The plan provides 5-year coverage including preventive maintenance, parts replacement, and labor, with on-site service delivered 9x5 and Next Business Day response, designed to minimize downtime and protect your total cost of ownership.

• Q: What is Next Business Day service, and when does it apply?

  A: Next Business Day service means a technician will visit your site the next business day after a service request is placed, provided the request falls within the 9x5 coverage window and is within the service region.

• Q: Is on-site service available globally?

  A: Availability can vary by region and contract. Check with your Lenovo representative or authorized partner to confirm the geographic coverage and any regional limitations tied to your purchase.

• Q: Do I need to purchase this extension at the time of device purchase?

  A: It is commonly offered as an add-on or upgrade to standard coverage. Activation typically occurs after purchase through your Lenovo account manager or approved reseller, with the appropriate device identifiers and contract terms on hand.

• Q: How do I request service when something fails?

  A: Contact Lenovo Support through the official service portal or your designated account representative, provide the device serial number and contract details, and specify the required service level. A technician will be scheduled for on-site assessment and repair under the terms of the contract.

• Q: Can the service be customized for specific locations or times?

  A: Yes. The Physical service subtype is designed to offer scheduling flexibility for hours, locations, and assignments, allowing you to tailor visits to minimize disruption to your operations.