Lexmark Onsite Extended Service Renewal - 3 Year (CX860)

Protect your Lexmark CX860 investment with a comprehensive, on-site maintenance program designed to maximize uptime and productivity. This 3-year renewal provides dependable support, fast response, and full coverage for parts and labor, all delivered at your location to keep critical workflows uninterrupted.

• On-site maintenance and support: A certified Lexmark technician visits your premises to diagnose, repair, and maintain your CX860. This hands-on service minimizes downtime, eliminates unnecessary shipping delays, and ensures issues are resolved where you work. Preventive care, calibration, and cleanliness checks help sustain peak print quality over the life of the device.
• Parts and Labor coverage: All necessary parts and labor are included under the renewal plan. You won’t face surprise repair costs or hidden fees, and you can trust that genuine Lexmark components are used to guarantee performance and compatibility with your CX860 system.
• Next Business Day response: When you report an issue, you’ll benefit from a rapid response with a next-business-day on-site visit whenever possible, designed to minimize disruption to your operations and keep production running smoothly.
• 3-year protection plan: Extend your coverage across a full three years, delivering predictable budgeting and long-term reliability. A renewal option helps you maintain consistent service levels as your printing needs evolve.
• Designed for productivity: By prioritizing uptime and consistent print quality, this renewal helps your team stay efficient, meet deadlines, and deliver professional results without the worry of unexpected breakdowns.

Technical Details of Lexmark Onsite Extended Service Renewal for CX860

• Service Type: On-site maintenance and support
• Coverage Duration: 3 years
• Inclusions: Parts and Labor
• Response Time: Next Business Day
• Eligible Devices: Lexmark CX860 printers and related components

How to install Lexmark Onsite Extended Service Renewal - 3 Year - CX860

• Confirm eligibility: Verify that your CX860 device is enrolled in the extended service renewal program and that the renewal period applies to your unit.
• Obtain contract details: Receive a service contract number and activation instructions from Lexmark or your authorized reseller.
• Activate the renewal: Submit the contract information to Lexmark Support to activate the on-site service benefits for the 3-year term.
• Schedule on-site visits: Coordinate with Lexmark or the service provider to set preferred maintenance windows and to arrange the initial on-site assessment.
• Maintain documentation: Keep the activation details, contract number, and service contact information for easy reference during future service requests.

Frequently asked questions

• What does the Lexmark Onsite Extended Service Renewal cover? It covers on-site maintenance and support for the Lexmark CX860, including parts and labor, with Next Business Day response, over a 3-year period.
• Who is eligible for this renewal? This renewal is designed for customers using the Lexmark CX860 and related components that are enrolled in the extended service program and within the 3-year term from purchase or last renewal.
• How fast is the on-site response? The standard response is Next Business Day, ensuring timely assistance to minimize downtime and keep critical workflows moving.
• Does the renewal cover consumables or only parts? The renewal covers parts and labor required for repairs and maintenance. Consumables are typically not included unless specified by the renewal terms, and they may be covered under separate plans or warranties.
• How do I renew or activate the service? Contact Lexmark Support or your authorized reseller, provide the device details and contract/sku information, receive activation instructions, and schedule your on-site activation and ongoing maintenance visits.
• Can I upgrade or modify my service plan during the term? Depending on policy, you may be able to adjust coverage or add additional services through Lexmark Support or your reseller. Please confirm availability and pricing at renewal or during a service review.