Lexmark Onsite Service Extended Warranty — 4 Year

Protect your Lexmark investment with a comprehensive on-site extended warranty designed to keep your devices running at peak performance with minimal downtime. This four-year coverage delivers fast, reliable support from Lexmark’s highly trained technicians, combining on-site service, parts and labor, and convenient remote assistance. If a technical issue can’t be resolved over the phone, a qualified Lexmark service professional will be dispatched to your location for next-business-day service, ensuring your equipment is serviced to Lexmark’s exacting standards.

• Next-business-day on-site service: When a problem can’t be solved remotely, a Lexmark technician is dispatched to your site and arrives by the next business day to repair, service, and test your device.
• All-inclusive coverage: The warranty covers all parts and labor, on-site service, testing, and access to telephone and Web-based support, helping you limit downtime and unexpected repair costs.
• Extended protection for maximum productivity: Enjoy four years of extended coverage with the option to extend further, up to a total of five years from the date of product purchase, so your device stays protected as long as you need it.
• Flexible renewal options: Extensions are available in one-, two-, three-, or four-year increments, enabling you to tailor coverage to your planning horizon and budget.
• Clear terms on extension timing: Extensions must be purchased before the base warranty expires, ensuring continuous protection without gaps in service.

Technical Details of Lexmark Onsite Service - Extended Warranty

• Duration and total coverage: 4-year service duration with the option to extend up to five years in total from the date of product purchase.
• Response and service model: Next-business-day on-site service delivered by Lexmark certified technicians; remote support available by telephone and Web-based channels.
• What’s included: All parts and labor, on-site service, testing to Lexmark standards, and comprehensive support to minimize downtime.
• Renewal and extensions: Extensions can be purchased during the base warranty period in 1, 2, 3, or 4-year increments; extensions must be bought before the base warranty expires.
• Service sub-type and usability: Electronic and physical service sub-type designed for better usability and increased efficiency, with testing to ensure performance meets Lexmark’s quality standards.

How to Install Lexmark Onsite Service

To activated this extended warranty, purchase the extension before your base warranty expires. Have your Lexmark product details ready (model, serial number, and any applicable UPC or SKU) to streamline registration with Lexmark or an authorized reseller. After the extension is purchased, your coverage is registered to your product and you will receive confirmation of the active plan. When service is required, contact Lexmark Support by phone or via the Lexmark website to initiate a service request. If the issue cannot be resolved remotely, a qualified Lexmark technician will be dispatched for next-business-day on-site service, with all parts and labor covered under the extended warranty. Regular testing and verification will be performed to ensure the device continues to meet Lexmark’s standards. When the current extension term nears its end, you can renew to continue protection for up to five years total from the purchase date.

Frequently asked questions

• Q: What does the 4-year extended warranty cover?

  A: It provides next-business-day on-site service, all parts and labor, on-site service and testing, plus telephone and Web-based support, for up to four years beyond the base warranty and up to five years total with extensions.

• Q: Can I renew after the base warranty ends?

  A: Extensions must be purchased before the base warranty expires. You can extend coverage in 1-, 2-, 3-, or 4-year increments, up to a maximum of five years total from the date of product purchase.

• Q: How quickly will service be dispatched?

  A: If the issue cannot be resolved remotely, a Lexmark technician is dispatched to your location to arrive by the next business day.

• Q: What is included in the service?

  A: All parts and labor, on-site service and testing, and access to telephone and Web-based support are included under the extended warranty.

• Q: How do I enroll or activate the extension?

  A: Purchase the extension during the base warranty period and register the coverage to your Lexmark product. When service is needed, initiate a service request with Lexmark support for on-site dispatch if required.