LG Solution (ConnectedCare) - 1 Year - Service per Screen

LG Solution (ConnectedCare) — 1 Year — Service per Screen delivers enterprise-grade support for LG digital signage deployments. Designed for retail, hospitality, corporate campuses, education, and public-facing displays, this program attaches robust protection to every screen in your network. It blends proactive monitoring, rapid diagnostics, and flexible on-site options to keep your messaging crystal clear and your audiences engaged. By signing up per screen, you gain scalable coverage that grows with your installation, ensuring consistent performance across all displays and minimizing downtime that can impact customer experience and communication goals. Whether you manage a handful of screens or an expansive fleet, ConnectedCare helps you optimize uptime, streamline maintenance, and protect your investment in high-impact LG signage.

• Proactive remote diagnostics and continuous monitoring to catch issues before they affect playback, reducing unplanned downtime and improving display reliability.
• Priority technical support with faster response times and direct access to LG-trained engineers who understand commercial-grade displays and media players.
• On-site service options for critical failures, with streamlined dispatch and coverage designed to minimize disruption to operations and customer engagement.
• Flexible per-screen pricing that scales with your fleet, making it easy to expand coverage as you add more LG displays across locations.
• Comprehensive coverage including parts, labor, and software/Firmware updates to keep screens current and performing at peak efficiency.

Technical Details of LG Solution (ConnectedCare) - 1 Year - Service per Screen

• Service Type: 1-Year ConnectedCare coverage per installed LG screen, designed to accompany LG commercial displays and related signage hardware.
• Coverage Scope: Remote diagnostics, proactive wellness checks, performance monitoring, and utilization analytics to help optimize content playback and reliability across the fleet.
• Support Level: Priority access to LG-certified technicians with knowledge of LG signage platforms, display panels, and media players commonly used in digital signage deployments.
• Response and Dispatch: Defined escalation paths for critical faults, with priority dispatch options available to reduce downtime and maintain content continuity.
• Parts and Labor: Replacement parts and service labor are included for covered components within the screen system as part of the plan.
• Software and Firmware: Includes updates to supported firmware and software modules, ensuring compatibility with the latest LG signage features and security enhancements.
• Activation Requirements: Enrollment is tied to each screen’s serial number/SKU and must be activated through the designated LG service portal or authorized reseller channel.
• Region and Availability: Coverage availability varies by country/region; on-site services may require local technician scheduling and travel considerations.
• Compatibility: Applicable to compatible LG commercial displays and their standard accessories that are designed to operate within the ConnectedCare service ecosystem.
• Usage and Reporting: Access to monitoring dashboards and status reports that help facility teams track uptime, issue history, and maintenance trends per screen.

How to install LG Solution (ConnectedCare) - 1 Year - Service per Screen

• Step 1: Verify eligibility and gather device identifiers. Collect each screen’s serial number, model, and SKU, along with location details for accurate enrollment.
• Step 2: Access the LG service portal or contact your authorized reseller to initiate ConnectedCare enrollment for each screen. Ensure the per-screen plan aligns with your deployment footprint.
• Step 3: Assign the screen(s) to the ConnectedCare program in the portal and configure basic monitoring preferences, alert thresholds, and notification channels according to your operational needs.
• Step 4: Confirm activation and ensure that diagnostic agents or monitoring agents are properly communicating with LG’s service backbone. Validate that remote diagnostics can begin immediately.
• Step 5: Schedule optional on-site support or dispatch windows if proactive maintenance or in-person assistance is required, especially for larger deployments or mission-critical displays.

Frequently asked questions

• Q: What does the 1 Year - Service per Screen plan include? A: The plan provides proactive remote monitoring, diagnostic services, priority technical support, and coverage for parts and labor per screen, plus software/firmware updates to keep your LG signage running smoothly for 12 months from activation.
• Q: How does ConnectedCare improve uptime for digital signage? A: By continuously monitoring display health, issuing alerts at early signs of failure, and offering rapid diagnostics and, if needed, priority on-site service, the plan minimizes unplanned downtime and keeps content playing on schedule.
• Q: Can I enroll multiple screens under a single contract? A: Yes. The per-screen model allows you to scale coverage as you add more LG displays. Each screen is individually tracked and managed within the ConnectedCare program.
• Q: Are there limits on on-site service? A: On-site service is available as part of the plan where regional technicians and coverage allow. Availability may vary by location and may be subject to travel times and dispatch windows.
• Q: What about firmware updates? A: Firmware and software updates are included to ensure compatibility with current ConnectedCare capabilities and to bolster security and performance across your display fleet.
• Q: How do I activate ConnectedCare for my screens? A: Activation generally requires enrolling each screen’s serial/SKU in the LG service portal or via an authorized partner, confirming location data, and enabling monitoring for remote diagnostics.
• Q: Is this plan compatible with all LG signage products? A: Connectivity and coverage are designed for LG commercial displays and typical signage configurations supported by ConnectedCare. Please verify compatibility for your specific model with your LG representative.
• Q: What happens if a screen experiences a fault? A: The monitoring system flags the issue, a diagnostic session is opened, and depending on severity, you may receive remote guidance, a technician dispatch, or part replacement under the terms of the plan.