LG Solution (ConnectedCare) - 2 Year Service (2 Times/Year per Screen)

Experience proactive protection and predictable costs with LG Solution’s ConnectedCare. This comprehensive 2-year service plan is designed to keep your LG display ecosystem performing at peak efficiency. By delivering scheduled maintenance twice per year for each screen, ConnectedCare minimizes downtime, extends device life, and delivers consistent results across your entire installation. With a focus on reliability, rapid issue resolution, and clear ownership of care, this service is ideal for environments where uptime and performance matter most.

• Predictable total cost of ownership: A fixed 2-year service term helps budgeting and eliminates surprise maintenance expenses, letting you plan IT spend with confidence.
• Per-screen coverage: Each display or screen in your system receives individualized attention, ensuring consistent performance across the board.
• Proactive maintenance and diagnostics: Regular checks, calibrated settings, and remote diagnostics identify potential issues before they impact operations.
• Flexible service delivery: Choose between on-site visits or remote support based on your location, device complexity, and urgency.
• Trusted support from LG: Rely on LG-trained technicians using genuine parts and best-practice protocols to maintain warranty alignment and device longevity.

Technical Details of LG Solution (ConnectedCare) - 2 Year - Service

LG ConnectedCare provides a structured maintenance program designed to preserve system performance and minimize operational disruptions. The service is defined by a two-year duration with maintenance activities carried out twice per year for each screen, delivering consistent oversight and expert care. The plan emphasizes preventive maintenance, remote diagnostics where possible, and access to LG-certified technicians who understand LG display technology inside and out. By aligning service activities with standard operating hours and responsive escalation processes, ConnectedCare helps ensure your displays stay within optimal operating tolerances and deliver the expected brightness, color accuracy, and reliability.

• Service duration: 2 years from activation date, with renewal options available.
• Visit frequency: 2 service visits per year per screen to conduct preventive maintenance, calibration checks, and performance assessments.
• Scope of care: Preventive maintenance, remote diagnostics, issue escalation, and guidance to keep your displays operating at peak efficiency.
• Per-screen coverage: Maintenance and checks are performed on each screen individually to address unique device needs.
• Support channels: Access to LG technical support via phone, email, or portal during standard service hours; on-site visits available when remote resolution is insufficient.
• Parts and labor: Eligible components and labor provided by LG-certified technicians, with emphasis on original LG parts and warranty compatibility.

How to Install LG Solution (ConnectedCare)

Activating LG ConnectedCare is designed to be straightforward and unobtrusive, so your team can continue daily operations while gearing up for ongoing support. The installation process focuses on enrollment, device verification, scheduling, and onboarding so you can begin benefiting from scheduled maintenance and proactive monitoring as quickly as possible.

• Verify eligibility and coverage: Confirm that the displays in your fleet are compatible with ConnectedCare and eligible for the 2-year service plan. Review any existing warranty or service constraints to ensure seamless enrollment.
• Prepare device inventory: Compile a list of all screens to be covered, including model numbers, serials, locations, and any special environmental considerations. A complete inventory helps tailor service visits and diagnostics for each device.
• Register and activate: Access the LG ConnectedCare portal or your authorized LG representative to start the enrollment. Provide required business details, contact information, and the device inventory to activate the service.
• Schedule initial maintenance: Work with LG to set an initial maintenance window that minimizes impact on daily operations. The first visit establishes baseline performance, calibration, and monitoring parameters.
• On-site vs. remote onboarding: Determine preferred support mode. Remote onboarding can establish monitoring and diagnostics immediately, while on-site visits may be scheduled for hands-on calibration and verification where needed.
• Confirm access and tools: Ensure LG technicians have secure access to the necessary systems (where applicable) and that required credentials or access configurations are in place to enable remote diagnostics and service logging.
• Educate and communicate: Share the service terms, expected maintenance cadence, and contact procedures with relevant team members to streamline coordination during the 2-year program.

Frequently asked questions

• What does the LG Solution (ConnectedCare) cover? The plan provides a two-year service term with maintenance visits twice per year per screen, focusing on preventive maintenance, diagnostics, and support to optimize performance and minimize downtime.
• Is maintenance performed on-site or remotely? Both options are available. Remote diagnostics are common for routine checks, with on-site visits scheduled as needed for calibration, hardware checks, or complex issues.
• Can I add more screens during the term? Yes. Per-screen coverage can be extended to additional displays, subject to service policy and availability, with pro-rated adjustments where applicable.
• What happens if a critical issue is found during a scheduled visit? LG technicians will escalate to the appropriate support tier, initiate expedited repairs or replacements as needed, and coordinate with your team to minimize downtime.
• How do I renew or extend the service after the 2-year term? Renewal options are available through LG, with continued coverage that can include updated terms, new equipment, and ongoing maintenance plans aligned with your evolving needs.