LG Solution (ConnectedCare) - 5 Year - Service r, Per Screen)

LGSKU: 8816847

Price:
Sale price$13,000.00

Description

LG Solution (ConnectedCare) - 5 Year - Service r, Per Screen)

The LG Solution (ConnectedCare) offers a robust, enterprise-grade service plan designed for digital signage networks that demand consistent performance, predictable budgeting, and rapid support. This 5-year, per-screen service delivers proactive monitoring, reliable remote diagnostics, and flexible coverage tailored to each display in your fleet. Built for retailers, hospitality venues, corporate campuses, and other high-traffic environments, ConnectedCare helps ensure your messages stay vibrant, accurate, and always-on. By focusing on uptime, security, and scalable management, this plan supports long-term planning and cost control while delivering measurable value across your signage deployment.

With ConnectedCare, you gain a service partner that understands the unique needs of professional signage. The program emphasizes preventive maintenance and rapid issue resolution, reducing the risk of outages that can impact customer engagement and brand perception. Because the coverage is applied per screen, you can expand your network while keeping the same high standard of care for every individual display. This approach is especially advantageous for multi-site deployments where some locations may require more attention than others, allowing you to allocate service resources precisely where they’re needed. In practice, this means fewer surprises in your AV budget and more confidence that your screens will perform as intended across the life of the installation. The comprehensive scope includes hardware support, diagnostics, escalation, and timely communications so your internal IT or AV teams can coordinate effectively with LG’s service network. In short, LG ConnectedCare is a practical, scalable solution that aligns with modern procurement practices and the realities of ongoing digital signage maintenance, delivering long-term reliability for your brand’s visual communications.

  • Comprehensive 5-year coverage per screen: Each display in your network receives dedicated care, including hardware support and parts, so you can rely on consistent performance across your entire signage fleet.
  • Remote diagnostics and proactive maintenance: ConnectedCare continuously monitors display health, firmware status, and connectivity to detect and address issues before they impact your audience.
  • Priority support and rapid response: Access escalation paths and faster response times aimed at minimizing downtime and preserving on-screen messaging accuracy.
  • Scalable, per-screen pricing: Add or adjust coverage as your network grows, without renegotiating terms for the entire deployment.
  • Flexible activation and renewal options: Designed to fit budgeting cycles and procurement needs, ensuring long-term value as your signage program expands.

Technical Details of LG Solution (ConnectedCare) - 5 Year - Service r, Per Screen)

Technical specifications for this specific listing are not provided in the product description. For precise UPC, SKU, model compatibility, and service term details, please refer to your purchase documentation or contact LG Enterprise Support. This section focuses on conveying the core benefits, coverage model, and long-term value of the per-screen ConnectedCare plan to help you budget and plan for multi-screen deployments with confidence.

How to install LG Solution (ConnectedCare)

  • Verify eligibility: Confirm that each display in your network is eligible for ConnectedCare and determine the per-screen coverage you require based on location, usage, and criticality of the signage.
  • Access your LG account: Log in to your LG Business or Pro Signage management portal and prepare to map each screen to the ConnectedCare plan.
  • Assign screens to service: Link every display in your deployment to the per-screen ConnectedCare coverage, ensuring accurate labeling for reporting and support routing.
  • Complete contract and terms: Review and authorize the service agreement, including remote diagnostic capabilities, on-site support options, response times, and escalation procedures.
  • Activate monitoring and test: Enable remote monitoring for each screen and perform a test pass to confirm alerts, dashboards, and notification channels are functioning as expected.
  • Schedule initial support alignment: Coordinate with LG or your authorized service partner to schedule the initial activation window and establish communication preferences for maintenance notifications.

Frequently asked questions

  • Q: What does the 5-year per-screen service cover? A: The plan provides hardware support, remote diagnostics, and service response for each individual screen in your network, with terms and SLAs defined in your contract. Coverage specifics can vary by region and contractual agreement.
  • Q: Can I expand my network later? A: Yes. The per-screen model is designed to scale with your deployment. You can add additional screens under the existing contract or adjust terms to accommodate growth.
  • Q: Is on-site support included? A: Depending on the severity of an issue and the selected service level, on-site visits may be provided in addition to remote diagnostics. Refer to your contract for exact SLA details and response times.
  • Q: How does ConnectedCare help prevent downtime? A: The service uses proactive remote monitoring to detect anomalies, firmware issues, and connectivity problems. Early warning allows technicians to intervene before problems affect display performance, maintaining uptime and message integrity.
  • Q: How do I renew or adjust the service? A: Renewal options are aligned with procurement cycles. You can renew per screen and modify coverage as your signage network evolves, helping you maintain consistent protection without overpaying for unused capacity.

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