Description
The Liebert ITA UPS Battery Power Assurance Package (PAP) with Removal offers an unparalleled five-year coverage solution designed to safeguard your critical network infrastructure. This comprehensive service package is not merely an extended warranty; it is a robust defense against unexpected outages and operational downtime that can jeopardize your business. With its extensive features, the PAP ensures that your power systems remain operational and efficient, providing peace of mind to users reliant on continuous power supply.
- Comprehensive 5-Year Coverage: The PAP guarantees complete coverage for a full five years, offering 100% protection on parts, labor, and travel expenses incurred during service calls. This eliminates any unexpected costs, allowing for budget-friendly planning.
- 24/7 Onsite Support: Access to emergency support is available round-the-clock. Our trained technicians are always just a call away, ensuring immediate assistance that minimizes downtime and keeps your business running smoothly.
- Professional Startup and Installation: The package includes expert startup and installation services for Vertiv Liebert APS, GXT, and PSI UPS systems, ensuring that all equipment is set up correctly for optimal performance.
- Preventive Maintenance: Routine preventive maintenance is conducted by factory-trained technicians to keep your UPS systems in peak condition. This helps to identify potential issues before they become problems, thus enhancing system reliability.
- Safe Battery Removal and Disposal: The PAP includes proper removal and disposal of existing UPS batteries while adhering to regulatory requirements. This service ensures that your business remains compliant and environmentally responsible during battery replacement.
Technical Details of the Product
- Product Name: Liebert ITA UPS Battery Power Assurance Package (PAP) with Removal
- Model Number: PAPITA-BATTRMV
- Warranty Duration: 5 Years
- Support Hours: 24/7 Onsite support
- Coverage: 100% on parts, labor, and travel expenses
- Includes: Startup & Installation, Preventive Maintenance, Battery Removal & Disposal
How to Install
Installation of the Liebert ITA UPS Battery Power Assurance Package can be initiated by contacting Vertiv customer support. Here are the steps to ensure a smooth installation process:
- Contact Vertiv Customer Support to schedule your installation and startup service.
- Prepare your site by ensuring that the UPS location meets the necessary electrical and environmental standards.
- Our factory-trained technicians will arrive onsite at the scheduled time to conduct the installation.
- Once installed, the technician will perform a complete startup check to ensure everything functions perfectly.
- After installation, you will receive access to the Customer Services Network portal to track service history and reports.
Frequently Asked Questions
What is included in the Power Assurance Package?
The PAP includes startup and installation services, preventive maintenance, 24/7 onsite support, and safe battery removal and disposal over a five-year period.
How do I access the Customer Services Network portal?
Once your PAP is activated, you will receive login credentials to access the Customer Services Network portal, where you can view service histories and reports.
Is there a limit on the number of service calls during the warranty period?
No, the PAP provides unlimited service calls for covered issues within the five-year warranty period, ensuring your network remains protected at all times.
What happens to old batteries after removal?
Old batteries will be disposed of following all regulatory requirements. Vertiv ensures that disposal is conducted safely and in an environmentally responsible manner.
Who performs the maintenance and service under the PAP?
All maintenance and services are conducted by factory-trained technicians who are experts in Vertiv UPS systems, ensuring high-quality service and support.
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