Mellanox Partner Assist Support Silver - Extended Service - 4 Year - Service

The Mellanox Partner Assist Support Silver is an essential service designed to safeguard your investment in Mellanox technology. This extended service offers a comprehensive support package for a duration of four years, ensuring that your IT infrastructure remains operational and efficient. The service is tailored to provide reliability, quick problem resolution, and enhanced value, making it a smart choice for businesses that depend on Mellanox products.

• Investment Protection: The Mellanox Partner Assist Support Silver service is designed to protect your investment by enhancing the reliability of your Mellanox hardware. With this support, you can ensure that your systems remain up and running, minimizing downtime.
• Replacement Service Included: This service package includes replacement options, allowing for quick resolution of any issues. You won’t have to worry about prolonged outages; replacement parts are readily available to get your system back to optimal performance.
• Fast and Reliable Service Depot: With the Mellanox service depot at your disposal, you can expect a cost-effective and reliable response to your service needs. The depot is equipped to handle service requests swiftly, ensuring that your operations are not hindered.
• 24 Hour Advance Hardware Replacement: Enjoy peace of mind with a 24-hour advance hardware replacement service. In the event of a failure, replacement hardware is shipped promptly to minimize disruption and maintain business continuity.
• Comprehensive 4-Year Coverage: The extensive four-year service duration guarantees maximum reliability, ensuring that you receive timely assistance and support throughout the lifespan of your Mellanox equipment.

Technical Details of Mellanox Partner Assist Support Silver

• Service Type: Extended Support
• Duration: 4 Years
• Response Time: 24 Hour Advance Hardware Replacement
• Support Type: Service Depot with Exchange
• Includes: Replacement Services and Technical Assistance

How to Install

To activate your Mellanox Partner Assist Support Silver service, follow these simple steps:

1. Purchase the Mellanox Partner Assist Support Silver service package through an authorized Mellanox dealer or online.
2. Once your purchase is confirmed, you will receive a service activation code via email.
3. Visit the Mellanox support website and log in to your account or create one if you don’t have it.
4. Enter the activation code in the designated field to activate your service.
5. Familiarize yourself with the support portal, where you can log service requests, check the status of your support tickets, and access technical resources.

Frequently Asked Questions

What does the Mellanox Partner Assist Support Silver include?

The service includes 24-hour advance hardware replacements, access to the service depot for replacements, and comprehensive technical support for four years.

How can I request support?

Support can be requested through the Mellanox support portal. Simply log in and submit a service request for assistance.

Is the service applicable for all Mellanox hardware?

This service is specifically designed for eligible Mellanox hardware products. Please check with your dealer or the Mellanox support site for a list of eligible products.

What happens if my hardware needs to be replaced?

If your hardware requires replacement, simply log a service request, and a replacement unit will be shipped to you within 24 hours to minimize downtime.

Can I renew my service after the four years?

Yes, you will have the option to renew your Mellanox Partner Assist Support Silver service upon expiration to continue benefiting from the support and protection.