NetAlly AllyCare Support - 1 Year Warranty Service for EXG-200 and Related Kits

AllyCare is NetAlly’s comprehensive support and maintenance program tailored for your Network Tools, including AirMagnet software. This initiative ensures your devices stay current with the latest software, firmware, and features while delivering a premium level of technical assistance to minimize downtime and maximize return on investment. Designed for busy IT teams, field engineers, and organizations relying on EXG-200 and its associated kits, AllyCare provides dependable coverage that keeps your network testing, survey, and performance monitoring tools operating at peak efficiency. With a one-year warranty service, you gain proactive support, rapid issue resolution, and continued access to exclusive resources that translate into faster deployments and more reliable networks.

• Premium technical support and proactive maintenance - AllyCare delivers access to expert NetAlly engineers who help diagnose issues quickly, offer preventative guidance, and minimize downtime so your EXG devices stay online when you need them most.
• Access to online training modules and searchable knowledge base - Learn at your own pace with comprehensive online courses, tutorials, and an extensive knowledge base featuring troubleshooting articles and best practices for AirMagnet software and NetAlly tools.
• Software upgrades, firmware updates, and major/minor version releases - Stay current with automatic or guided upgrades that bring new capabilities, improved performance, and security enhancements to your EXG-200 family and related kits.
• Hardware repair or replacement services included - If a device experiences a malfunction, AllyCare covers repair or replacement, helping you maintain service continuity and protect your network investment.
• Members-only promotions and unlimited knowledge base access - Enjoy exclusive programs and special offers while retaining unrestricted access to proprietary resources and expert articles for ongoing optimization.

Technical Details of NetAlly AllyCare Support

• Warranty duration - 1 year from the date of purchase for eligible EXG devices and related kits.
• Supported products - EXG-200, EXG-200-KIT, EXG-200-KIT-2PK, EXG-200-CE, EXG-200-LRG2-KIT (EXG only), EXG-LR10G-KIT (EXG only).
• What’s included - Hardware repair or replacement services, software updates (major and minor), firmware updates, access to online training, access to the knowledge base, and online case submission for technical support.
• Delivery and activation - Online enrollment and activation through your NetAlly account; service begins upon activation and remains in effect for 12 months.
• Support channels and resources - Direct access to NetAlly technical support, extensive knowledge base, training modules, and a streamlined online case submission portal for rapid issue resolution.

How to Install NetAlly AllyCare

• Purchase and associate - Ensure your EXG-200 device(s) or kit(s) are eligible and purchase the AllyCare 1-year warranty service. Associate the AllyCare plan with your NetAlly account during or immediately after purchase.
• Register devices - Log in to your NetAlly account and register your EXG-200 device(s) and any applicable kits to ensure they are linked to AllyCare and eligible for updates and support.
• Activate the 1-year plan - Activate AllyCare through the online portal or with your sales representative. Confirm activation details and the coverage period to ensure uninterrupted service.
• Access resources - Once activated, access the online training modules, the comprehensive knowledge base, and the portal for submitting technical cases whenever you need assistance.
• Receive updates and support - Begin receiving software and firmware updates as they are released. If hardware issues arise, open a service case through the AllyCare portal to trigger repair or replacement as needed.

Frequently asked questions

• What is AllyCare? AllyCare is NetAlly’s 1-year warranty service and comprehensive support program for EXG devices and related kits. It includes software and firmware updates, hardware repair or replacement, access to training and knowledge resources, and online case submission for technical support.
• What does AllyCare cover? AllyCare covers major software version upgrades, minor updates, firmware updates, hardware repair or replacement, and access to online training, knowledge base articles, and expert support through the case submission portal.
• How do I activate or renew AllyCare? Activation occurs online through your NetAlly account when you purchase or assign AllyCare to your EXG devices. The plan runs for 12 months from activation and can be renewed through your NetAlly account or by contacting sales/support.
• Does AllyCare require additional hardware handling? Hardware repair or replacement under AllyCare is included if a unit malfunctions, reducing downtime and ensuring continued device availability for testing and analysis tasks.
• What resources are available to me? You gain unlimited access to the Knowledge Base, online training modules, and the ability to submit online support cases. You’ll also benefit from members-only promotions and programs designed to maximize your investment in NetAlly tools.