Netgear ProSupport OnSite Next Business Day Category 2 - Extended Service - 3 Year - Service

The Netgear ProSupport OnSite Next Business Day Category 2 - Extended Service is an essential solution for businesses seeking to maintain their critical network infrastructure with minimal disruption. Designed specifically for business-class products, this service offers rapid on-site hardware replacement, ensuring that your operations run smoothly and efficiently. With this extended service, you can have peace of mind knowing that your network is well-supported, protecting your investments and enhancing productivity.

• Onsite Hardware Replacement: Enjoy fast and efficient onsite hardware replacement, empowering your team to focus on core business activities instead of dealing with extensive support staff.
• Comprehensive Coverage: This service supports a wide range of products, including fully managed switches, wireless controllers, and select rack mount ReadyNAS® and ReadyDATA® products, ensuring your critical infrastructure remains protected.
• Investment Protection: By enrolling in this service, you enhance the reliability of your network infrastructure, resulting in increased productivity and efficiency.
• Minimized Downtime: The on-site support guarantees that hardware issues are swiftly addressed, significantly reducing downtime and maintaining your business operations.
• Flexible Scheduling: The physical service subtype allows you to schedule work hours, locations, and assignments flexibly, ensuring support fits seamlessly into your business needs.

Technical Details of the Product

• Service Type: Onsite Hardware Replacement
• Service Duration: 3 Years
• Supported Products: Fully managed switches, wireless controllers, rack mount ReadyNAS®, ReadyDATA®
• Service Availability: Next Business Day (NBD)
• Physical Service Subtype: Flexible scheduling options

How to Install

To take advantage of the Netgear ProSupport OnSite Next Business Day Category 2 service, follow these steps:

1. Purchase the service through an authorized Netgear reseller or directly from the Netgear website.
2. Register your product and service by following the instructions provided upon purchase.
3. In case of hardware failure, contact Netgear's support team to initiate the onsite replacement process.
4. Prepare your site for the technician's arrival by ensuring easy access to the equipment that needs replacement.
5. Upon arrival, the technician will replace the faulty hardware and ensure your system is operational again.

Frequently Asked Questions

• What is included in the Netgear ProSupport OnSite Next Business Day service? The service includes on-site hardware replacement for eligible Netgear business-class products, ensuring quick resolution of any hardware issues that may arise.
• How quickly can I expect service? This is a Next Business Day service, meaning that after you report a hardware issue, a technician will be scheduled to arrive on-site the next business day to perform the replacement.
• Are there any limitations on the products covered by this service? Yes, the service specifically covers fully managed switches, wireless controllers, and select rack mount ReadyNAS® and ReadyDATA® products. Please refer to the service documentation for a complete list of supported products.
• Can I schedule the service appointment? Yes, the service features flexible scheduling options to accommodate your business hours and operational needs.
• How do I contact support if I need to initiate a replacement? You can contact Netgear's support team through their customer support hotline or via the Netgear website to start the process of scheduling your on-site replacement.