Netgear ProSupport OnSite Next Business Day Category 4 - Extended Service - 3 Year - Service

The Netgear ProSupport OnSite Next Business Day Category 4 - Extended Service is the ultimate solution for businesses that rely on seamless networking operations. Designed to minimize downtime and enhance productivity, this service plan offers peace of mind by ensuring you have expert support readily available for your networking hardware. With a comprehensive 3-year service duration, your investment in crucial networking equipment is well protected, allowing you to focus on what matters most—growing your business.

• Onsite Hardware Replacement: Experience quick and efficient replacement service for supported Netgear products, minimizing downtime and ensuring your network remains operational.
• Business-Class Support: Tailored specifically for fully managed switches, wireless controllers, and selected ReadyNAS® and ReadyDATA® products, this service guarantees comprehensive support to meet your business needs.
• Expert Availability: Enjoy immediate solutions from skilled technicians with on-site support, ensuring that any issues are addressed swiftly and effectively.
• Increased Productivity: The physical service subtype allows for hands-on assistance, enabling timely project completion and boosting overall operational efficiency.
• Reliability and Assurance: With labor service characteristics designed for enhanced reliability, you can trust in the continuous performance of your network infrastructure.

Technical Details of the Product

• Service Duration: 3 years of comprehensive support
• Service Type: Onsite hardware replacement
• Product Compatibility: Fully managed switches, wireless controllers, selected ReadyNAS® and ReadyDATA® products
• Response Time: Next Business Day service
• Support Coverage: Technical assistance from certified experts, available during business hours

How to Install

To activate your Netgear ProSupport OnSite NBD service, follow these steps:

1. Purchase the service plan along with your hardware product.
2. Register your Netgear device and ProSupport service plan on the Netgear support website.
3. In the event of a hardware issue, contact Netgear support via phone or online chat to initiate a service request.
4. A qualified technician will be dispatched to your site to replace the faulty hardware.
5. Ensure all relevant information about your network setup is available for the technician to expedite the resolution process.

Frequently Asked Questions

• What products are covered under the Netgear ProSupport OnSite NBD service? The service covers select business-class products including fully managed switches, wireless controllers, and specific ReadyNAS® and ReadyDATA® models. Refer to the product compatibility list for detailed information.
• How quickly can I expect service after I report an issue? With the Next Business Day (NBD) service, you can expect a technician on-site to replace your hardware within one business day from the time you report the issue.
• Is there a limit to the number of service calls I can make during the 3-year period? No, there is no limit to the number of service calls you can make during the term of the service. However, each service call will be evaluated based on the terms of your service agreement.
• Can I upgrade my ProSupport service plan? Upgrades to your existing ProSupport service plan may be available. Please contact Netgear customer support for more information.
• What should I do if I need service outside of standard business hours? The ProSupport service is primarily available during standard business hours. If you require support outside of these hours, please discuss your needs with the Netgear support team to explore available options.