Description
NVIDIA 24/7 Enterprise Business Critical Support with On-Site Experts, Email Helpdesk & 4Hr RMA delivers enterprise-grade protection for your most sensitive workloads. This premium, mission-critical service is engineered for deployments where even a brief downtime can translate into real business impact. With around-the-clock coverage, you’re not just buying support—you’re partnering with NVIDIA to safeguard availability, accelerate issue resolution, and maintain predictable operations across your entire NVIDIA ecosystem. The Business Critical Support offering is designed to respond decisively when it matters most, including a guaranteed one-hour response for Severity Level 1 incidents and a streamlined path to resolution so your teams can stay focused on strategic initiatives rather than firefighting. If you rely on NVIDIA technology across multiple offerings, this complete protection ensures you have proactive coverage for all NVIDIA deployments, delivering reliability and peace of mind for your most critical workloads.
- Guaranteed 1-hour response for Severity Level 1 incidents: Critical issues are acknowledged and escalated with urgency, ensuring rapid decision-making and containment to minimize business impact across time zones.
- On-site experts for hands-on resolution: NVIDIA-certified engineers collaborate with your local teams, delivering physical intervention, hardware diagnostics, and rapid containment when remote support alone cannot resolve the issue.
- Dedicated email helpdesk for dependable issue tracking: A reliable, centralized channel for reporting problems, receiving timely status updates, and accessing comprehensive documentation to support audits and knowledge transfer.
- 4-hour RMA service to accelerate hardware replacements: Expedited hardware replacements or repairs are designed to restore service levels quickly and reduce downtime, even in high-demand environments.
- Complete coverage across designated NVIDIA offerings: To achieve full protection, Enterprise Business Critical Support should be purchased for all NVIDIA offerings deployed within the solution, simplifying procurement and ensuring end-to-end coverage.
Technical Details of NVIDIA 24/7 Enterprise Business Critical Support with On-Site Experts, Email Helpdesk & 4Hr RMA
- Service Level: Enterprise Business Critical Support, a premium offering tailored for mission-critical deployments requiring peak reliability and rapid response.
- Availability: 24x7 global coverage to meet demanding operational schedules and time zone requirements, ensuring support whenever you need it.
- Severity Level 1 Response Time: 1 hour, with rapid escalation and prioritized attention to the most impactful incidents to quickly stabilize critical workloads.
- On-site Support: Includes on-site availability of NVIDIA-certified experts who can perform fast, hands-on resolution, hardware diagnostics, and physical interventions as needed.
- Email Helpdesk: Reliable email support for timely issue reporting, status updates, and documentation, creating a clear communication trail for every incident.
- RMA Service: 4-hour RMA response time designed to expedite hardware replacements and restore service levels with minimal downtime.
- Coverage Scope: Available for designated NVIDIA offerings; complete protection requires purchasing Enterprise Business Critical Support for all NVIDIA offerings deployed in the solution.
- Notes: Specific SKU(s) or UPC(s) are used to reference coverage in official specifications; consult your procurement documentation to confirm exact identifiers for your environment.
how to install NVIDIA 24/7 Enterprise Business Critical Support with On-Site Experts, Email Helpdesk & 4Hr RMA
- Assess eligibility and scope: Inventory all NVIDIA offerings deployed in your solution and determine which products qualify for Enterprise Business Critical Support to ensure complete protection.
- Engage the NVIDIA enterprise sales channel: Contact your NVIDIA account manager or authorized partner to activate 24/7 Business Critical Support for the identified offerings and confirm coverage across the full solution.
- Configure the service package: Specify On-site Expert availability, the dedicated Email Helpdesk, and the 4-hour RMA service level within your service agreement to align with your operational goals.
- Plan onboarding and escalation paths: Schedule a formal onboarding session with NVIDIA-certified engineers, define escalation routes, response targets, and incident-communication cadences to ensure smooth adoption.
- Implement incident reporting workflows: Establish processes that route issues to the Email Helpdesk, set severity criteria, and document resolutions for future reference and continuous improvement.
Frequently asked questions
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Q: What is NVIDIA 24/7 Enterprise Business Critical Support with On-Site Experts, Email Helpdesk & 4Hr RMA?
 A: It is a premium, round-the-clock support service designed for mission-critical deployments. It combines 24x7 availability, on-site NVIDIA-certified experts, a dedicated email helpdesk, and a 4-hour RMA response to minimize downtime and maintain peak performance across designated NVIDIA offerings.
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Q: What does “Severity Level 1” mean and how quickly is it addressed?
 A: Severity Level 1 represents the most critical incidents that significantly impact business operations. The service guarantees a one-hour response time, with rapid escalation and prioritization to resolve the issue as quickly as possible.
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Q: What is the role of on-site experts?
 A: On-site experts provide hands-on resolution when remote support is insufficient. They perform hardware diagnostics, field interventions, and rapid containment to restore service levels with minimal disruption.
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Q: What is the purpose of the 4-hour RMA service?
 A: The 4-hour RMA service is designed to expedite hardware replacements or repairs, reducing downtime and helping teams return to full operations faster.
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Q: Do I need to purchase Enterprise Business Critical Support for all NVIDIA offerings in my solution?
 A: For complete protection, yes. Coverage should be purchased for all NVIDIA offerings deployed in the solution to ensure end-to-end protection and avoid gaps in service.
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Q: How does the dedicated email helpdesk work?
 A: The Email Helpdesk provides a centralized channel to report issues, obtain timely status updates, and maintain comprehensive documentation throughout the incident lifecycle.
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