NVIDIA Enterprise Business Critical Support - Renewal - Service

The NVIDIA Enterprise Business Critical Support - Renewal - Service is an essential solution for organizations that demand continuous operational efficiency and high-level support for their NVIDIA systems. Engineered specifically for mission-critical environments, this support service provides unmatched assistance, ensuring your systems function seamlessly and effectively. With around-the-clock access to our knowledgeable support team, you can trust that your business operations will remain uninterrupted.

• 24x7 Expert Support: Our dedicated team of NVIDIA specialists is available 24/7, providing immediate assistance whenever required. This means that your business-critical systems will always have the support needed to minimize operational disruptions.
• Rapid Response Times: Experience quick resolutions to critical issues with a guaranteed one-hour response time for Severity Level 1 cases. This rapid response ensures that your operations can continue smoothly without prolonged interruptions.
• Comprehensive Coverage: To maximize your investment and streamline support, the Enterprise Business Critical Support must be purchased for all NVIDIA products in your deployment. This guarantees consistent and complete support across your entire infrastructure.
• Email and Phone Support: Enjoy reliable email support for non-urgent queries, along with a guaranteed 4-hour response time for urgent issues via phone. This dual-channel support greatly enhances your overall experience.
• Predictable Total Cost of Ownership: With our Business Critical Support, you can have peace of mind knowing that your system is optimally maintained. This ultimately leads to predictable budgeting and reduced unexpected costs, making financial planning much easier.

Technical Details of NVIDIA Enterprise Business Critical Support

• Service Availability: 24/7 access to support
• Response Time: 1 hour for Severity Level 1 issues, 4 hours for urgent phone support
• Support Channels: Email and Phone
• Deployment Requirements: Must be purchased for all NVIDIA offerings in use
• Target Audience: Organizations with mission-critical deployments

How to Install NVIDIA Enterprise Business Critical Support

To install and activate your NVIDIA Enterprise Business Critical Support, please follow these simple steps:

1. Purchase the Business Critical Support service through an authorized NVIDIA partner or directly from the NVIDIA website.
2. Upon purchase, you will receive a confirmation email containing your support service details.
3. Log in to the NVIDIA support portal using the credentials provided in the confirmation email.
4. Follow the on-screen instructions to link your NVIDIA products to the Business Critical Support service.
5. Verify that your service is active by checking your account settings on the portal.

Frequently Asked Questions

• What is the difference between standard support and Business Critical Support? The Business Critical Support offers 24/7 assistance with faster response times and is tailored for mission-critical environments, whereas standard support may have limited hours and longer response times.
• Is Business Critical Support available for all NVIDIA products? No, it is only available for designated NVIDIA offerings. Please consult your NVIDIA representative for a list of eligible products.
• Can I renew my Business Critical Support service? Yes, the service can be renewed annually to ensure ongoing support for your NVIDIA products.
• What should I do if my issue is not resolved within the promised response time? If your issue is unresolved beyond the specified response time, you have the option to escalate your case through the NVIDIA support portal or directly contact your support representative.
• How can I access phone support? Phone support can be accessed by calling the dedicated support line provided in your service confirmation email or found within the NVIDIA support portal.