NVIDIA Enterprise Business Critical Support - Renewal - Service

NVIDIA Enterprise Business Critical Support - Renewal - Service is an essential service level designed specifically for organizations that rely on NVIDIA technologies for their mission-critical operations. This premium support offering ensures that your systems remain operational, minimizing downtime and maximizing productivity. With a focus on reliability, efficiency, and peace of mind, this support service is tailored to meet the demands of businesses that cannot afford disruptions.

• 24x7 Availability: Experience round-the-clock support to address issues as they arise, ensuring your operations continue without interruption.
• Rapid Response: Enjoy a one-hour response time for Severity Level 1 cases, providing swift resolution to critical problems that could impact your business.
• Comprehensive Coverage: The Business Critical Support service is designed for all designated NVIDIA offerings, allowing you to keep your entire system supported under one umbrella.
• Predictable Cost Management: Keep your operational costs predictable with a total cost of ownership that is transparent and manageable, allowing you to budget effectively.
• Efficient RMA Services: Benefit from a 4-hour RMA service response time, ensuring that hardware issues are resolved quickly to maintain system reliability.

Technical Details of Product

• Service Type: Enterprise Business Critical Support
• Support Availability: 24x7
• Severity Level 1 Response Time: 1 Hour
• RMA Service Response Time: 4 Hours
• Coverage: Applicable for all designated NVIDIA offerings

How to Install

To utilize the NVIDIA Enterprise Business Critical Support service, follow these simple steps:

1. Purchase the Business Critical Support service for each designated NVIDIA offering you are deploying.
2. Ensure that your contact information and system details are up-to-date in the NVIDIA support portal.
3. Familiarize yourself with the support process by reviewing the provided documentation and guidelines.
4. In case of an issue, contact NVIDIA support via email or their designated support channels, providing comprehensive details about the problem.
5. Monitor ongoing support tickets through the NVIDIA portal to stay updated on progress and resolution times.

Frequently Asked Questions

1. What is included in the Business Critical Support service?

The Business Critical Support service includes 24x7 access to technical support, a one-hour response time for Severity Level 1 issues, and RMA service with a 4-hour response time for hardware failures.

2. How do I renew my Business Critical Support service?

Renewals can typically be completed through the NVIDIA support portal or by contacting your NVIDIA sales representative for assistance.

3. Is the Business Critical Support service available for all NVIDIA products?

The service is available for designated NVIDIA offerings. Please check the specific products you plan to support for eligibility.

4. What should I do if I experience a support issue?

If you encounter a support issue, contact NVIDIA support directly via email or through the support portal, providing all necessary details to ensure a swift response.

5. Can I manage multiple NVIDIA offerings under one support agreement?

Yes, for complete coverage, it is recommended to purchase the Business Critical Support for all NVIDIA offerings being deployed with your solution.