NVIDIA Enterprise Business Critical Support - Renewal - Service For Sn4600- V_cl,ren

The Enterprise Business Critical Support renewal is NVIDIA’s premium, mission-critical service designed to protect deployments where even a small downtime can have a significant business impact. This renewal reinforces your investment with around-the-clock assistance, rapid response times, and robust coverage across designated NVIDIA offerings. It is built to keep your most critical workloads online, maximize uptime, and deliver peace of mind through proactive support, fast problem resolution, and reliable hardware service where it matters most.

• 24x7 global technical support across all time zones to ensure expert help is available whenever your teams need it, helping mission-critical workloads stay online and productive.
• One-hour response time for Severity Level 1 incidents, so urgent issues are acknowledged quickly and a remediation plan is activated without delay.
• Designated NVIDIA offerings coverage with a requirement to purchase Enterprise Business Critical Support for all NVIDIA offerings deployed with the solution, delivering a unified, consistent service experience and SLA alignment.
• Email support included to resolve problems efficiently, providing written communications, detailed case history, and transparent status updates for faster diagnostics and informed decision-making.
• Four-hour RMA service response time to expedite hardware replacements, minimizing downtime due to hardware faults and helping maintain peak system reliability.

Technical Details of NVIDIA Enterprise Business Critical Support - Renewal - Service For Sn4600- V_cl,ren

• SKU/Part Number: SN4600-V_CL-ren
• Service Level: Enterprise Business Critical Support
• Coverage: 24x7 support; 1-hour response for Severity Level 1; Email support; 4-hour RMA
• Scope: Available for designated NVIDIA offerings; complete coverage requires renewal for all NVIDIA offerings deployed with the solution
• Primary Benefit: Protects your investment, increases reliability, and reduces downtime for mission-critical NVIDIA-based infrastructure
• Renewal Type: Renewal of an existing Enterprise Business Critical Support contract
• Eligibility and Availability: Applicable to eligible NVIDIA products and configurations as defined by NVIDIA and the policy of the enterprise account

How to install NVIDIA Enterprise Business Critical Support - Renewal - Service For Sn4600- V_cl,ren

• Step 1: Confirm renewal eligibility and confirm that all NVIDIA offerings deployed within the solution are included under the Enterprise Business Critical Support umbrella.
• Step 2: Gather essential information, including the current service contract details, customer identifier, order number, and the SKU SN4600-V_CL-ren to ensure accurate activation.
• Step 3: Initiate the renewal through your NVIDIA account manager or official NVIDIA support channels, and verify the renewal start date aligns with your deployment timeline to avoid coverage gaps.
• Step 4: Activate the renewal in the NVIDIA support system and verify that all designated NVIDIA offerings are linked to the renewed contract for a seamless service experience.
• Step 5: Confirm activation by testing the support workflow with a low-priority ticket or by receiving a service confirmation, and document escalation procedures for Severity Level 1 incidents to ensure a rapid response.

Frequently asked questions

• What does NVIDIA Enterprise Business Critical Support include? It is the premium support tier designed for mission-critical deployments, offering 24x7 global support, a one-hour response time for Severity Level 1 incidents, email support, and a four-hour RMA service response time. The coverage is available for designated NVIDIA offerings and requires complete coverage for all NVIDIA offerings deployed with the solution.
• Is coverage required for all NVIDIA offerings deployed with the solution? Yes. For full protection and consistent service levels, Enterprise Business Critical Support needs to be purchased for all NVIDIA offerings being deployed with the solution.
• What is the response time for Severity Level 1 incidents? Severity Level 1 incidents receive a response within one hour of the case being opened, allowing your team to begin remediation and recovery steps without delay.
• Does the renewal include hardware replacement? Yes. The renewal includes a four-hour RMA service response time, which supports timely hardware replacements to minimize downtime in the event of hardware faults.
• How do I install or activate the renewal? Work with your NVIDIA account manager or official support channel to confirm eligibility, provide necessary contract details, and activate the renewal so all NVIDIA offerings deployed under the solution are covered. After activation, verify that the service is active by submitting a test case or confirming the renewal status in the support portal.
• Who is eligible for this renewal? Eligibility is defined by NVIDIA’s designated offerings and enterprise account requirements. The renewal is intended for customers who already utilize NVIDIA Enterprise Business Critical Support for their NVIDIA deployments and wish to extend or expand coverage across all offerings involved in the solution.