Description
NVIDIA Enterprise Business Critical Support - Renewal - Service Sn3750_ Cl,rene
Introducing NVIDIA Enterprise Business Critical Support renewal, the premium service designed for enterprise environments where uptime is non-negotiable. This renewal ensures your most demanding workloads stay online through round-the-clock coverage, rapid issue triage, and a cost structure that makes budgeting predictable. Built for mission-critical deployments—where even brief downtime can cascade into lost revenue and missed opportunities—this service level is engineered to protect AI, data center, HPC, and enterprise applications running on NVIDIA technologies. With 24x7 support and a guaranteed one-hour response for Severity Level 1 incidents, you gain immediate access to a dedicated team of engineers who can escalate quickly, coordinate cross-functional expertise, and drive rapid resolution. Coverage is designed to be comprehensive across designated NVIDIA offerings, and for complete protection, it’s essential to secure Business Critical support for all NVIDIA offerings deployed with your solution. Beyond rapid response, the renewal emphasizes proactive care, regular health checks, and a predictable total cost of ownership, making it easier for your teams to plan, operate, and scale with confidence. Support channels span email triage for fast handling of mishaps, on-site assistance when hands-on intervention is required, and a structured 4-hour phone support window to ensure timely completion and dependable outcomes. This renewal is purpose-built to minimize downtime, maximize performance, and simplify budgeting as you advance AI, HPC, and enterprise workloads on NVIDIA technology.
- 
Round-the-clock global support with guaranteed one-hour Severity Level 1 response Access 24x7 support from NVIDIA’s top-tier engineering teams, with a committed one-hour response time for Severity Level 1 incidents. This accelerates triage, prioritizes critical case routing, and ensures escalation to senior engineers and specialized specialists when needed. With proactive case updates and a dedicated account team, you gain rapid visibility into issue status, reducing downtime and keeping your most critical workloads—such as AI inference, data analytics, and HPC workloads—on line and performing at peak levels. 
- 
Complete coverage for designated NVIDIA offerings with path to full protection The Business Critical renewal applies to the NVIDIA offerings explicitly designated in your contract. For comprehensive protection across your entire NVIDIA-based solution, coverage must be purchased for all NVIDIA offerings deployed within the environment. This approach eliminates gaps in service and ensures consistent response times and support quality across every component of the deployment, simplifying governance and reducing risk for multi-product configurations. 
- 
Predictable total cost of ownership with proactive maintenance Say goodbye to surprise spend. The renewal delivers a predictable budgeting framework, typically structured as an annual or multi-year agreement, that bundles core support with proactive maintenance, updates, and access to advanced engineering resources. This clarity helps CISOs and IT leaders forecast expenses, align with procurement cycles, and maintain steady performance improvements without unexpected price swings—even as workloads grow and evolve. 
- 
Multi-channel support including email, on-site, and rapid phone access Benefit from flexible, customer-centric support options designed to fit enterprise needs. Email support enables rapid triage and documentation of incidents, while on-site assistance provides hands-on remediation when remote resolution isn’t sufficient. In addition, a dedicated 4-hour phone support window ensures real-time guidance and collaborative problem-solving, helping teams stay aligned and resolve complex issues quickly without extended downtime or miscommunication. 
- 
On-demand expertise for mission-critical workloads With access to NVIDIA’s seasoned engineers and ecosystem specialists, your team can rely on expert guidance for configuration optimization, high-availability planning, performance tuning, and fast remediation of issues impacting mission-critical workloads. The service emphasizes not only reactive support but also proactive recommendations and best-practice guidance to optimize reliability, security, and efficiency across AI, data center, and HPC environments. 
Technical Details of NVIDIA Enterprise Business Critical Support - Renewal
- Service Level: Enterprise Business Critical Support renewal for Service Sn3750_ Cl,rene
- Availability: 24x7 global coverage
- Severity Level 1 Response Time: 1 hour
- Coverage Scope: Available for designated NVIDIA offerings; full protection requires coverage for all NVIDIA offerings deployed with the solution
- Support Channels: Email, phone, and on-site support
- On-site Support: Available when required to resolve complex issues
- Phone Support: 4-hour response window for timely assistance
- Renewal Type: Renewal of NVIDIA Enterprise Business Critical Support
How to install NVIDIA Enterprise Business Critical Support - Renewal
Note: This is a service continuation rather than a software install. Activation involves aligning your NVIDIA contract and deployment with the Enterprise Business Critical Support terms. Follow these steps to enable renewal coverage quickly and effectively:
- Step 1: Confirm eligibility and identify all NVIDIA offerings currently deployed within the solution that require coverage.
- Step 2: Add or renew Enterprise Business Critical Support for the designated NVIDIA offerings in your account and contract documents. Ensure the renewal matches the scale of your deployment and expected workload growth.
- Step 3: Assign a primary account contact and enroll the deployment in the NVIDIA Support Portal. Configure escalation paths, on-call windows, and preferred notification channels.
- Step 4: Establish service delivery expectations, including 24x7 availability, Severity Level 1 SLA, and the 4-hour phone response window. Verify acknowledgement and communication preferences with the NVIDIA support team.
- Step 5: Schedule onboarding with the NVIDIA support organization. Provide essential details such as product SKUs, deployment locations, critical workloads, and any existing incident history to accelerate ramp-up and ensure a smooth renewal experience.
Frequently asked questions
- 
Q: What does NVIDIA Enterprise Business Critical Support Renewal include? A: It provides premium, 24x7 support with a guaranteed one-hour response for Severity Level 1 incidents, multi-channel access (email, phone, on-site), and proactive maintenance for designated NVIDIA offerings. For full protection, ensure coverage across all NVIDIA offerings in your solution. 
- 
Q: What is Severity Level 1, and how quickly is the response? A: Severity Level 1 represents the most critical impact on business operations. The renewal guarantees a one-hour response time, with rapid escalation to senior engineers and cross-functional specialists to drive resolution as quickly as possible. 
- 
Q: Do I need to renew for all NVIDIA offerings in my solution? A: To achieve complete protection and consistent service levels, yes. Coverage for all NVIDIA offerings deployed with the solution should be included under the Business Critical renewal. 
- 
Q: How does the 4-hour phone support work? A: The 4-hour phone support window provides a dedicated channel for real-time guidance and issue remediation. It complements email triage and on-site support to ensure timely completion and dependable outcomes for complex problems. 
- 
Q: How does this renewal affect budgeting? A: The renewal standardizes costs, offering a predictable total cost of ownership. This helps with long-term planning, procurement cycles, and scaling strategies as your NVIDIA-based workloads grow. 
Customer reviews
Showing - Of Reviews

 
                        
                      