NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is the ultimate support solution tailored for businesses that depend on their systems for critical operations. This premier service is designed to ensure that your NVIDIA deployments run uninterrupted, minimizing downtime, and protecting your organization from potential disruptions. With 24/7 expert support, a rapid response to emergencies, and a dedicated team of specialists, this service forms the backbone of your NVIDIA solutions, delivering peace of mind and maximizing performance.

• 24x7 Expert Support: Enjoy round-the-clock access to NVIDIA’s team of specialists, always ready to assist you with any questions or issues regarding your deployment. This ensures you have the knowledge and resources at your fingertips, no matter the time of day.
• One-Hour Response Time: For Severity Level 1 cases, benefit from immediate attention with a guaranteed response time of just one hour. This rapid support is crucial for businesses where every minute of downtime means potential financial loss.
• Comprehensive RMA Service: With a 4-hour RMA service response time, you can rest easy knowing that any hardware failures can be addressed promptly. This service is designed to reduce disruptions and ensure your systems are operational as quickly as possible.
• On-site Support Services: NVIDIA doesn’t just stop at remote assistance; on-site support is also available. This hands-on approach ensures immediate diagnosis and resolution of technical issues, streamlining the troubleshooting process and restoring functionality with speed.
• Predictable Total Cost of Ownership: By investing in Enterprise Business Critical Support, you can maintain optimal system performance while keeping your operational costs predictable. This is essential for budgeting and financial planning, ensuring clarity and confidence in your IT expenditures.

Technical Details of Product

• Service Availability: Available for designated NVIDIA offerings.
• Support Hours: 24x7 support for critical deployments.
• Severity Level Response Time: One-hour response for Level 1 issues, with a 4-hour RMA service response.
• Support Channels: Email and on-site support available.
• Coverage Requirement: Enterprise Business Critical support must be purchased for all NVIDIA offerings being deployed with the solution.

How to Install

To get started with NVIDIA Enterprise Business Critical Support, follow these simple steps:

1. Visit the NVIDIA support website or contact a sales representative to purchase the Enterprise Business Critical Support service for your specific NVIDIA offerings.
2. Upon purchase, you will receive confirmation and instructions on how to activate your support service.
3. Ensure that all designated NVIDIA products are registered under your account to enable seamless access to support services.
4. Familiarize yourself with the support portal, where you can submit tickets, access documentation, and find troubleshooting resources.
5. For any urgent issues, reach out via the designated contact methods provided, ensuring you have all relevant information at hand for a swift resolution.

Frequently Asked Questions

• What is the difference between standard support and Enterprise Business Critical Support? The Enterprise Business Critical Support offers enhanced services, including 24x7 access and faster response times for critical issues, compared to standard support options.
• Can I purchase Business Critical Support for only some of my NVIDIA products? No, to ensure complete coverage, Enterprise Business Critical Support should be purchased for all NVIDIA offerings being deployed with the solution.
• How quickly can I expect service in the event of a hardware failure? With a 4-hour RMA service response time, NVIDIA aims to address hardware failures swiftly to minimize downtime.
• Is on-site support available for all issues? On-site support is available depending on the nature of the issue and the service agreement. Contact the support team for specifics related to your deployment.
• How can I contact support if I need immediate assistance? You can reach out via email or through the support portal for immediate assistance, ensuring you have all necessary details about your issue ready for a prompt resolution.