NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is meticulously crafted for organizations that depend on NVIDIA solutions for their crucial operations. This premium support service guarantees that your systems remain functional with minimal disruption, delivering extensive assistance to resolve technical issues promptly and effectively. With an unwavering commitment to excellence, NVIDIA's Business Critical Support provides robust support tailored to your specific business requirements.

• 24x7 Availability: Enjoy around-the-clock support to address your critical issues any time of the day or night, ensuring your operations are never halted.
• Rapid Response Times: Benefit from an impressive one-hour response time for Severity Level 1 cases, allowing you to tackle urgent issues without delay.
• Dedicated Support for NVIDIA Offerings: This service is specifically designed for designated NVIDIA products, providing the best possible coverage and troubleshooting for your deployed solutions.
• Email Support Service: Utilize a reliable email support system to communicate and resolve any mishaps efficiently, streamlining communication with the support team.
• On-Site Support: Take advantage of on-site assistance that offers hands-on help to resolve issues quickly and effectively, minimizing business disruption.

Technical Details of NVIDIA Enterprise Business Critical Support

• Service Level: Business Critical Support
• Response Times: 1-hour for Severity Level 1 cases, 4-hour RMA service response time
• Support Availability: 24/7
• Email Support: Yes
• On-Site Support: Yes

How to Install NVIDIA Enterprise Business Critical Support

To activate your NVIDIA Enterprise Business Critical Support service, follow these steps:

1. Purchase the Business Critical Support service for all NVIDIA offerings being deployed.
2. Register your NVIDIA products on the NVIDIA support portal.
3. Provide the necessary details about your deployment and operational needs.
4. Receive confirmation and access to your dedicated support team.
5. Access the support services via the provided communication channels whenever needed.

Frequently Asked Questions

• What is included in the Business Critical Support service? The Business Critical Support service includes 24x7 technical support, rapid response times for critical issues, email support, and on-site assistance when required.
• How do I know if I need the Business Critical Support service? If your organization relies on NVIDIA products for mission-critical functions where downtime can lead to significant business impact, the Business Critical Support service is highly recommended.
• Are there any additional costs for on-site support? On-site support may incur additional fees depending on your contract and specific requirements. It is best to discuss these details with your NVIDIA support representative.
• Can I upgrade from a standard support service to Business Critical Support? Yes, existing customers can upgrade to Business Critical Support. Please contact your NVIDIA account manager or support representative for assistance in upgrading your service level.
• What should I do if I need support? You can reach out to the NVIDIA support team via email or other designated communication channels provided upon activation of your Business Critical Support service.