NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that depend on continuous operational efficiency and minimal downtime. This premium support service is tailored to meet the needs of mission-critical deployments, ensuring that your systems are always up and running. With a strong focus on quick response times and expert assistance, you can rest easy knowing that your business is in good hands.

• 24/7 Availability: Experience unparalleled support with round-the-clock access to NVIDIA experts. Whether it's day or night, our team is ready to assist you with any issues that may arise.
• One-Hour Response Time: In the case of Severity Level 1 incidents, you can expect a swift response within one hour. This rapid turnaround is crucial for minimizing downtime and maintaining business continuity.
• On-Site Support: Our on-site support ensures that you have immediate access to NVIDIA specialists who can resolve issues quickly and efficiently at your location.
• Email Support: Enjoy dependable email support that provides prompt and reliable communication, keeping you informed throughout the resolution process.
• 4-Hour RMA Service Response Time: With a commitment to timely service completion, NVIDIA guarantees a 4-hour Return Merchandise Authorization (RMA) service response time, enhancing the reliability of your hardware.

Technical Details of the Product

The NVIDIA Enterprise Business Critical Support service is designed for designated NVIDIA offerings, providing complete coverage when purchased for all deployed solutions. This support service includes:

• Comprehensive 24x7 technical support
• Dedicated account management for personalized service
• Access to the latest software updates and upgrades
• Priority support for incident management
• Detailed incident reporting and analysis

How to Install

Installing the NVIDIA Enterprise Business Critical Support service is straightforward:

1. Purchase the service for all NVIDIA offerings being deployed in your environment.
2. Register your products on the NVIDIA support portal.
3. Configure your support preferences, including contact methods and escalation procedures.
4. Access the support portal for ongoing assistance and updates.
5. Utilize the provided resources for any installation or configuration queries.

Frequently Asked Questions

What is included in the NVIDIA Enterprise Business Critical Support service?

The service includes 24/7 access to NVIDIA experts, a one-hour response time for critical issues, on-site support, email support, and a 4-hour RMA service response time.

How do I know if my product qualifies for this support service?

The Enterprise Business Critical Support service is available for designated NVIDIA offerings. Please refer to the NVIDIA support portal or contact NVIDIA sales for specific eligibility information.

Can I purchase this service for multiple NVIDIA products?

Yes, to achieve complete coverage, the Enterprise Business Critical Support service must be purchased for all NVIDIA offerings deployed within your solution.

Is there a minimum contract period for this support service?

Please check with NVIDIA representatives for details on contract terms and renewal options.

What should I do in case of a Severity Level 1 incident?

Contact NVIDIA support immediately through your preferred method (phone or email) and provide them with all necessary information regarding the incident. You will receive a response within one hour.