NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is a premium support service designed to ensure that your mission-critical deployments run smoothly and efficiently. With the understanding that even minimal downtime can lead to significant business losses, this service offers peace of mind by providing round-the-clock assistance, ensuring that your systems are always operating at their best.

• 24x7 Availability: Enjoy uninterrupted support with our year-round availability. Whether it's day or night, our team is here to assist you with your business-critical needs.
• Rapid Response Times: Experience a swift one-hour response time for Severity Level 1 cases, ensuring that urgent issues are addressed immediately to minimize disruption to your operations.
• Comprehensive Coverage: The Business Critical Support service covers all designated NVIDIA offerings. This means you can have complete confidence in the performance of all your NVIDIA solutions when you opt for this service level.
• Email Support Included: Get valuable technical assistance right at your fingertips. Our email support service allows you to resolve problems conveniently without the need to travel.
• Efficient RMA Service: With a 4-hour RMA service response time, you can expect maximum efficiency if hardware repairs or replacements are necessary, ensuring minimal downtime for your business.

Technical Details of the Product

• Service Level: Enterprise Business Critical Support
• Support Type: 24x7
• Response Time: One hour for Severity Level 1 cases
• RMA Response Time: 4 hours
• Available for: Designated NVIDIA offerings

How to Install

To activate NVIDIA Enterprise Business Critical Support, follow these steps:

1. Purchase the Business Critical Support service for your designated NVIDIA offerings.
2. Receive confirmation of your service level activation via email.
3. Access support resources through the NVIDIA support portal using your account credentials.
4. Contact the support team via the preferred communication channel (phone or email) for any immediate assistance you may require.

Frequently Asked Questions

• What is the purpose of the NVIDIA Enterprise Business Critical Support?
  The service is designed to provide high-priority support for mission-critical deployments to minimize downtime and safeguard your business operations.
• What does "Severity Level 1" mean?
  Severity Level 1 cases are classified as critical issues that severely impact operations, requiring immediate attention and resolution.
• Is this support service available for all NVIDIA products?
  No, the Business Critical Support service is available only for designated NVIDIA offerings. Please check with NVIDIA to confirm eligibility.
• How do I contact support?
  You can reach out to our support team via email or phone, depending on your preferred method of communication outlined in the support portal.
• What is the expected response time for support requests?
  For Severity Level 1 cases, you can expect a response within one hour, ensuring that critical issues are addressed promptly.