NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that rely heavily on NVIDIA products for their mission-critical operations. Designed to minimize any potential downtime, this premium support service offers unparalleled assistance to ensure that your NVIDIA deployment runs smoothly. With a commitment to swift response times and comprehensive support, this service is essential for businesses that cannot afford interruptions.

• 24x7 Availability: Benefit from round-the-clock support, ensuring that help is always just a call or email away, no matter the time of day.
• Rapid Response Times: Experience a one-hour response time for Severity Level 1 cases, ensuring that critical issues are addressed immediately, minimizing potential downtime.
• Comprehensive Coverage: Designed for all designated NVIDIA offerings, the Business Critical Support service ensures that your entire NVIDIA ecosystem is supported under one umbrella.
• Email and On-Site Support: Take advantage of an efficient email support service to handle mishaps quickly, along with optional on-site support to tackle issues directly at your location.
• Efficient RMA Service: Enjoy a fast 4-hour RMA (Return Merchandise Authorization) service response time, helping you maintain maximum efficiency and operational continuity.

Technical Details of Product

• Service Type: Enterprise Business Critical Support
• Support Hours: 24x7
• Response Time: 1-hour response for Severity Level 1 cases
• RMA Service Response Time: 4 hours
• Available for: Designated NVIDIA offerings only

How to Install

To install the NVIDIA Enterprise Business Critical Support service, follow these simple steps:

1. Purchase the Business Critical Support service for all designated NVIDIA offerings being deployed in your organization.
2. Access the NVIDIA support portal and create an account, if you do not already have one.
3. Link your NVIDIA products to your support account for streamlined service access.
4. Review the support resources and documentation available on the portal to familiarize yourself with the service features.
5. In case of issues, contact support via email, or use the online portal to submit a ticket.

Frequently Asked Questions

• What is the response time for critical issues?

  The support service offers a one-hour response time for Severity Level 1 cases, which are considered critical.

• Is on-site support available?

  Yes, on-site support is available as part of the Business Critical Support service to help resolve issues directly at your location.

• Can I purchase support for multiple NVIDIA products?

  Yes, it is recommended to purchase Enterprise Business Critical Support for all designated NVIDIA offerings to ensure comprehensive coverage.

• What is RMA service response time?

  The service includes a fast 4-hour RMA response time to help maintain your system's efficiency.

• How can I contact support?

  You can reach out to support via email or through the NVIDIA support portal for immediate assistance.