NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is the ultimate solution for organizations that rely heavily on NVIDIA products for their mission-critical applications. This premium support service is designed specifically to minimize downtime and address urgent issues promptly, ensuring that your business operations run smoothly without interruption. With 24/7 availability and swift response times, this service offers unparalleled peace of mind when deploying NVIDIA technologies.

• 24/7 Availability: Enjoy round-the-clock access to dedicated support, ensuring your business-critical systems are always backed by expert assistance.
• One-Hour Response Time: For Severity Level 1 cases, experience an impressive one-hour response time, allowing you to address critical issues before they escalate.
• On-Site Support: Benefit from the presence of NVIDIA experts at your location, providing immediate solutions and minimizing any operational disruptions.
• 4-Hour RMA Service: Enjoy a rapid four-hour Return Merchandise Authorization (RMA) service response time, ensuring that any hardware issues are resolved as quickly and efficiently as possible.
• Comprehensive Coverage: For complete peace of mind, purchase Enterprise Business Critical Support for all NVIDIA offerings deployed in your solution, ensuring maximum reliability and support.

Technical Details of Product

• Service Level: Enterprise Business Critical Support
• Support Type: 24x7 email and on-site assistance
• Severity Level 1 Response Time: 1 hour
• RMA Service Response Time: 4 hours
• Coverage: Available for designated NVIDIA offerings

How to Install

To activate NVIDIA Enterprise Business Critical Support, follow these steps:

1. Purchase the Enterprise Business Critical Support service for your designated NVIDIA offerings.
2. Register your NVIDIA products with the support portal using your company credentials.
3. Review and acknowledge the support service terms and conditions.
4. Access the support portal for 24/7 assistance, including submitting support requests and tracking case status.
5. In case of a critical issue, contact the dedicated support line for immediate assistance.

Frequently Asked Questions

What is the difference between Business Critical Support and standard support?

Business Critical Support offers a higher level of service, including a one-hour response time for critical issues and the availability of on-site support, unlike standard support services.

Is Business Critical Support available for all NVIDIA products?

No, Business Critical Support is available for designated NVIDIA offerings. It is recommended to review the specific products eligible for this premium support service.

How do I escalate an issue if I’m not getting the required support?

If you feel your issue requires escalation, please reach out through the support portal or contact the dedicated support line, where a representative will assist you in escalating your case.

What should I do if I experience hardware issues?

For hardware issues, report the problem through the support portal or contact customer support directly. The 4-hour RMA service will help ensure that your hardware is replaced or repaired swiftly, minimizing downtime.