NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is engineered for organizations that depend heavily on NVIDIA technology for their mission-critical operations. This premium support service level is tailored to minimize downtime and ensure seamless performance, making it an essential choice for businesses where every minute counts.

• 24x7 Support: Enjoy round-the-clock assistance with our dedicated support team, ensuring that expert help is just a call or email away, day or night.
• One-Hour Response Time: Experience unparalleled efficiency with a guaranteed one-hour response time for Severity Level 1 cases, allowing you to quickly address and resolve critical issues.
• On-Site Support: Benefit from on-site expertise, where our knowledgeable professionals are available to provide immediate solutions without the delays of remote troubleshooting.
• Email Support Service: Handle any mishaps effectively through our reliable email support service, designed to assist you in navigating and resolving technical challenges swiftly.
• Next Business Day Phone Support: Be confident in timely resolutions with our Next Business Day phone support service, boosting your operational dependability and ensuring you’re never left in the dark.

Technical Details of NVIDIA Enterprise Business Critical Support

This service level is specifically available for designated NVIDIA offerings and requires full coverage to be purchased for all relevant technologies within your deployment. This ensures that all aspects of your NVIDIA solution are supported and safeguarded.

How to Install

To take advantage of the NVIDIA Enterprise Business Critical Support service, follow these simple steps:

1. Contact your NVIDIA sales representative or authorized partner to discuss your specific requirements.
2. Select the NVIDIA offerings you wish to include under the Business Critical Support service.
3. Complete the purchase process to activate your support service.
4. Once activated, you will receive confirmation along with detailed instructions on how to access support.

Frequently Asked Questions

What qualifies as a Severity Level 1 case?

A Severity Level 1 case is defined as a critical issue that significantly impacts your business operations, affecting the functionality of essential systems.

What is the process for receiving on-site support?

If on-site support is required, simply contact our support team, and they will arrange for an expert to visit your location as soon as possible.

Can I purchase Enterprise Business Critical Support for individual products?

For complete coverage, it is recommended to purchase the Business Critical Support for all designated NVIDIA offerings deployed in your solution.

How do I contact support?

You can contact support via phone or email, as detailed in the confirmation you receive upon activating your service.

Is there a limitation on the number of cases I can open?

No, there are no limits on the number of cases you can initiate; our team is here to support you with any technical issues that arise.