NVIDIA Enterprise Business Critical Support - Service

Introducing the NVIDIA Enterprise Business Critical Support Service, the ultimate support solution designed specifically for organizations that rely on NVIDIA technology for their mission-critical operations. This premium service level ensures that your systems are always running at optimal performance, minimizing downtime and safeguarding your business from potential impacts. With a comprehensive array of features and benefits, this support service is tailored to meet the highest standards of reliability and efficiency.

• 24x7 Support: Enjoy around-the-clock access to expert support, ensuring that any issues are addressed immediately, no matter the time of day.
• One-Hour Response Time: For Severity Level 1 cases, experience a rapid one-hour response time, allowing you to resolve critical issues before they escalate.
• On-Site Support: Benefit from a fast and efficient on-site support option, designed to get your systems back up and running with minimal delay.
• 4 Hour RMA Service Response: With a 4-hour Return Merchandise Authorization (RMA) service response time, your hardware issues are addressed swiftly, increasing your system's dependability.
• Email Support Included: Access dedicated email support to resolve any inquiries or problems you encounter, providing reassurance and peace of mind.

Technical Details of the Product

The NVIDIA Enterprise Business Critical Support Service is available for designated NVIDIA offerings and requires that support is purchased for all deployed elements of your NVIDIA solution. This service is essential for maintaining a predictable total cost of ownership, ensuring that your investments are well-protected and that your operational needs are met effectively.

How to Install

Getting started with NVIDIA Enterprise Business Critical Support is simple:

1. Contact your NVIDIA sales representative to discuss your specific needs and determine the appropriate support package for your deployment.
2. Purchase the Business Critical Support service for your designated NVIDIA offerings.
3. Once your service is activated, familiarize yourself with the support resources available, including the contact information for 24x7 support and the process for utilizing on-site assistance.
4. In the event of an issue, reach out to the support team as outlined in your service agreement, providing necessary details to ensure a swift response.

Frequently Asked Questions

1. What is the difference between standard support and Business Critical Support?

Business Critical Support offers enhanced service levels, including faster response times, dedicated support options, and on-site assistance, aimed at minimizing downtime in mission-critical environments.

2. How do I determine Severity Level 1 cases?

Severity Level 1 cases are defined as critical issues that severely impact your operations and require immediate attention to resolve. This typically includes system outages or failures that halt business processes.

3. Can I purchase Business Critical Support for specific NVIDIA products only?

Yes, Business Critical Support must be purchased for each designated NVIDIA offering being deployed within your solution to ensure complete coverage.

4. Is on-site support available in my region?

On-site support is typically available in most regions; however, it is recommended to confirm availability with your NVIDIA sales representative.

5. How does the RMA service work?

The RMA service allows you to receive replacement hardware for faulty components within a guaranteed 4-hour response time, minimizing disruption to your operations.