NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that require uninterrupted performance and reliability from their NVIDIA deployments. This premium support service is tailored for mission-critical operations where even a brief period of downtime can lead to considerable business disruption. With comprehensive 24/7 support and rapid response times, this service ensures that your systems remain robust and your business continues to thrive.

• 24x7 Availability: Enjoy peace of mind with around-the-clock support, ensuring that expert assistance is just a call away at any hour of the day or night.
• Rapid Response Times: Experience swift resolution with a guaranteed one-hour response time for Severity Level 1 cases, minimizing downtime and getting you back to business quickly.
• On-Site Expertise: Benefit from on-site support from NVIDIA experts, providing immediate assistance to resolve issues right at your location and ensuring minimal disruption.
• Efficient RMA Service: Take advantage of our 4-Hour Return Merchandise Authorization (RMA) service response time, ensuring that hardware replacements are expedited with maximum efficiency.
• Comprehensive Coverage: To maximize your investment in NVIDIA technology, Enterprise Business Critical Support can be purchased for all designated NVIDIA offerings being deployed, resulting in seamless integration and support.

Technical Details of Product

• Service Type: Enterprise Business Critical Support
• Support Hours: 24/7 (All year round)
• Severity Level 1 Response Time: 1 hour
• On-Site Support: Available for critical issues
• RMA Service Response Time: 4 hours
• Availability: Applicable for designated NVIDIA offerings

How to Install

To install the NVIDIA Enterprise Business Critical Support service, you will first need to identify all the NVIDIA offerings you are deploying within your organization. Once you have noted these products, follow these steps:

1. Visit the official NVIDIA support website or contact your NVIDIA sales representative to initiate the purchase of the Business Critical Support service.
2. Provide the necessary information regarding your designated NVIDIA offerings to ensure all products are covered under the service.
3. Complete the service agreement and payment process as required.
4. Once the service is activated, ensure your team is informed about how to access support and utilize the various features available through the service.

Frequently Asked Questions

What types of issues does the Business Critical Support cover?

The Business Critical Support service covers a wide range of technical issues related to your NVIDIA offerings, including hardware malfunctions, software troubleshooting, and configuration assistance.

Is on-site support available for all locations?

On-site support is typically available in regions where NVIDIA has established support teams. It's recommended to verify availability with your NVIDIA representative.

How do I escalate a Severity Level 1 case?

You can escalate a Severity Level 1 case by contacting the NVIDIA support hotline and clearly identifying the issue as critical. Your case will be prioritized for immediate attention.

Can I purchase Business Critical Support for multiple NVIDIA products?

Yes, you can purchase the Business Critical Support service for multiple designated NVIDIA offerings to ensure comprehensive support across your deployments.

What should I do if I need help outside of business hours?

With the 24x7 support feature, you can contact NVIDIA support at any time, day or night. Our team is ready to assist you with urgent issues regardless of the hour.