Description
The NVIDIA Enterprise Business Critical Support service is a premium support solution tailored for organizations that depend on uninterrupted operations and require immediate assistance for critical deployments. Designed to minimize downtime and maintain optimal system performance, this service level ensures that your NVIDIA offerings are backed by round-the-clock support, providing peace of mind in even the most demanding environments.
- 24/7 Availability: Benefit from round-the-clock support with a dedicated team ready to assist you at any time of the day or night.
- Rapid Response Times: Experience a one-hour response time for Severity Level 1 cases, ensuring that your most critical issues are addressed swiftly.
- Comprehensive Coverage: Ensure that all NVIDIA offerings in your deployment are covered under the Enterprise Business Critical Support for complete peace of mind.
- Email Support: Gain access to expert assistance via email, resolving problems efficiently without needing to leave your workspace.
- Efficient RMA Service: Enjoy a 4-hour RMA service response time, allowing for quick replacements and repairs to minimize any disruption to your operations.
Technical Details of the Product
The NVIDIA Enterprise Business Critical Support service includes:
- 24x7 support for critical deployments
- One-hour response time for Severity Level 1 issues
- Email support for troubleshooting and problem resolution
- 4-hour RMA service response time for product replacements
- Predictable total cost of ownership for budgeting
How to Install
To activate the NVIDIA Enterprise Business Critical Support service:
- Purchase the support service for all applicable NVIDIA offerings.
- Contact NVIDIA support to register your products under the Business Critical Support service.
- Receive confirmation of your service activation and your dedicated support contact details.
- Begin utilizing the support service as needed, leveraging the 24/7 availability and rapid response times to ensure minimal downtime.
Frequently Asked Questions
Q: What is the difference between standard support and Enterprise Business Critical Support?
A: The Enterprise Business Critical Support offers enhanced features, including 24/7 support, quicker response times, and dedicated assistance for mission-critical deployments, compared to standard support options.
Q: How long does it take to get a response from support?
A: For Severity Level 1 cases, you can expect a response within one hour.
Q: Is this support service available for all NVIDIA products?
A: The Business Critical Support service must be purchased for all specific NVIDIA offerings being deployed to ensure full coverage.
Q: How do I contact support?
A: You can contact support via phone or through email, as provided in your service activation confirmation.
Q: What if I experience hardware issues?
A: The service includes a 4-hour RMA response time, ensuring that any hardware issues are resolved quickly to minimize operational impact.
Customer reviews
Showing - Of Reviews