NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the pinnacle of support designed specifically for organizations that rely on NVIDIA technologies for mission-critical operations. This premium service ensures that your deployment runs smoothly with minimal downtime, as every minute offline can lead to significant business implications. With 24/7 availability and rapid response times, NVIDIA's Enterprise Business Critical Support gives you the peace of mind you need to focus on your core business functions.

• 24/7 Availability: Enjoy round-the-clock access to expert support, ensuring that no matter when an issue arises, help is just a call away.
• One-Hour Response Time: For Severity Level 1 cases, benefit from an expedited one-hour response time, allowing for immediate action to be taken on critical issues.
• On-Site Support: When swift resolution is key, NVIDIA offers on-site support, providing you with direct access to experts who can troubleshoot and resolve complications quickly.
• 4-Hour RMA Service Response: Have peace of mind knowing that should a hardware issue arise, NVIDIA commits to a rapid 4-hour Return Merchandise Authorization (RMA) service response time.
• Email Support Service: Additional email support ensures that your problems are addressed efficiently and effectively, providing multiple channels for assistance.

Technical Details of the Product

• Service Type: Premium Support Service Level
• Availability: 24/7
• Response Times: One-hour for Severity Level 1 cases; 4-hour RMA service response
• Support Channels: Phone and Email support, On-site assistance available
• Coverage: Available for designated NVIDIA offerings

How to Install

To activate NVIDIA's Enterprise Business Critical Support service, follow these simple steps:

1. Purchase the Business Critical Support service for all designated NVIDIA offerings you are deploying.
2. Contact NVIDIA support to configure your account and ensure coverage for your specific services.
3. Make sure to keep your support information handy for quick reference when you need to reach out.
4. Stay updated with any notifications from NVIDIA for ongoing support service issues or updates.

Frequently Asked Questions

• What types of issues does the Business Critical Support service cover?
  The Business Critical Support service is designed to address all critical issues related to NVIDIA offerings, ensuring that you receive timely assistance for mission-critical deployments.
• What is the difference between Business Critical Support and standard support?
  Business Critical Support offers enhanced coverage, including faster response times and on-site assistance, specifically tailored for mission-critical environments.
• Can I purchase Business Critical Support for just one NVIDIA product?
  No, to ensure complete coverage and optimal performance, it is recommended to purchase Business Critical Support for all NVIDIA offerings being deployed with your solution.
• How do I reach support?
  You can reach NVIDIA support through designated support phone lines or via the email support service provided as part of the Business Critical Support package.
• Is on-site support guaranteed for all issues?
  On-site support is available for critical issues where immediate resolution is necessary, but the availability may depend on your geographical location.