NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate premium support offering specifically tailored for mission-critical deployments. Designed for organizations that cannot afford downtime, this elite service provides exceptional support and reliability to ensure your NVIDIA infrastructure operates smoothly. With a focus on minimizing business impact, the Enterprise Business Critical Support service offers round-the-clock assistance to help you maintain optimal performance at all times.

• 24x7 Availability: Enjoy peace of mind with around-the-clock support, ensuring that help is always just a call away whenever you need it.
• Rapid Response Times: Benefit from a one-hour response time for Severity Level 1 cases, allowing you to address critical issues without delay.
• On-Site Support: In the event of significant problems, our on-site support service is ready to assist you, promptly minimizing any downtime and restoring your systems to full functionality.
• Email Support: Easily resolve technical issues through our dedicated email support service, providing another avenue for assistance whenever necessary.
• 4-Hour RMA Service: Ensure timely completion of repairs with our 4-hour Return Merchandise Authorization (RMA) service, increasing the dependability of your critical deployments.

Technical Details of the Product

• Service Level: Premium Support
• Response Time for Severity Level 1: 1 hour
• On-Site Support: Available for critical issues
• Email Support: Included for technical queries
• RMA Service Response Time: 4 hours
• Coverage: Must be purchased for all NVIDIA offerings being deployed

How to Install

To make the most of your NVIDIA Enterprise Business Critical Support service, follow these simple steps:

1. Purchase the service for all designated NVIDIA offerings that you are deploying.
2. Set up your NVIDIA products and ensure they are configured correctly as per the best practices outlined in the product documentation.
3. Register your products and the Business Critical Support service through the NVIDIA portal.
4. Familiarize yourself with the support contact points, including the 24x7 helpline and email support.
5. Start utilizing the support services as needed, ensuring timely reporting of any issues to benefit from the rapid response times.

Frequently Asked Questions

What types of issues are covered under the Business Critical Support service?

The Business Critical Support service covers a wide range of issues, including hardware failures, software malfunctions, and configuration problems that could significantly impact your operations.

How do I contact NVIDIA support?

You can contact NVIDIA support via the dedicated helpline available 24/7 or through the email support service for technical queries.

Can I purchase Business Critical Support for individual products?

No, Enterprise Business Critical Support needs to be purchased for all NVIDIA offerings that are being deployed together with the solution.

What is the expected response time for non-Severity Level 1 cases?

While the service guarantees a one-hour response time for Severity Level 1 cases, response times for other severity levels may vary. It is advisable to check with support for specific timelines.

Is on-site support included in the service?

Yes, on-site support is available as part of the Business Critical Support service to help resolve significant issues that cannot be handled remotely.