NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that depend on NVIDIA technologies for their mission-critical operations. Designed for environments where every minute counts, this premium support level ensures that your systems run smoothly, and any potential downtime is minimized. With a commitment to providing top-tier service, NVIDIA's Enterprise Business Critical Support guarantees prompt and effective assistance tailored to your specific needs.

• 24/7 Availability: Enjoy round-the-clock support for your NVIDIA products, ensuring that you have access to expert help whenever you need it, regardless of time zones or working hours.
• One-Hour Response Time: For Severity Level 1 cases, get immediate attention with a guaranteed response time of just one hour, helping you to address critical issues swiftly and efficiently.
• Dedicated Support for Designated Offerings: Access specialized support for all designated NVIDIA offerings, ensuring that you receive comprehensive assistance tailored to your specific deployment.
• Email Support Service: Leverage an efficient email support service to handle any technical mishaps seamlessly, providing a convenient way to communicate with support representatives.
• Next Business Day Phone Support: Experience maximum efficiency with Next Business Day phone support, ensuring that your issues are addressed quickly and effectively without unnecessary delays.

Technical Details of the Product

The NVIDIA Enterprise Business Critical Support encompasses a range of essential features designed specifically for organizations requiring high-level support. This service includes:

• Proactive monitoring and management of your NVIDIA solutions
• Access to NVIDIA's extensive knowledge base and resources
• Priority access to software updates and patches
• Technical account manager for strategic guidance
• Customized support plans and services tailored to your business needs

How to Install

Implementing the NVIDIA Enterprise Business Critical Support service is straightforward:

1. Contact your NVIDIA sales representative to confirm eligibility for the Business Critical Support service for your designated NVIDIA offerings.
2. Purchase the appropriate support package for all NVIDIA products being deployed in your organization.
3. Once purchased, you will receive a welcome email with your support details, including contact information and service guidelines.
4. Familiarize yourself with the available support channels (email, phone) and response time commitments.
5. Start accessing support as needed, and enjoy peace of mind knowing that help is just a call or email away.

Frequently Asked Questions

What types of NVIDIA offerings are covered under the Business Critical Support?

The Business Critical Support service is available for designated NVIDIA products, including GPUs, software, and solutions that are integral to your mission-critical deployments. It’s essential to consult with your NVIDIA representative for specific offerings covered.

How do I escalate a support case?

To escalate a support case, simply contact your dedicated support representative via phone or email and mention your case ID. They will guide you through the escalation process to ensure prompt resolution.

What is the process for receiving updates and patches?

As a Business Critical Support customer, you will have priority access to software updates and patches. You will be notified via email when updates are available, along with instructions on how to apply them.

Can I customize my support plan?

Yes, NVIDIA offers tailored support solutions to meet the unique needs of your organization. Discuss your specific requirements with your technical account manager for personalized support options.

Is there a limit to the number of support cases I can open?

No, there is no limit to the number of support cases you can open. As a Business Critical Support customer, you are entitled to assistance for any technical issues involving covered NVIDIA products.