NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is designed to meet the demanding needs of businesses that rely on NVIDIA technologies for their critical operations. With this premium service level, businesses can ensure maximum uptime and performance for their mission-critical deployments. This service is tailored for organizations that cannot afford downtime, making it the ideal choice for those that require rapid resolution of technical issues.

• 24x7 Support: Enjoy round-the-clock assistance with NVIDIA’s Business Critical Support, ensuring that help is always just a call away, no matter when an issue arises.
• One-Hour Response Time: For Severity Level 1 cases, receive a guaranteed response time of just one hour, allowing your team to get back to business swiftly.
• On-site Support: Access on-site support services to further minimize downtime, ensuring that technical issues are addressed right where they happen.
• Email Support Service: Benefit from a dedicated email support service that allows you to report issues and receive expert assistance with ease.
• 4-Hour RMA Service Response Time: For hardware failures, NVIDIA guarantees a response time of just four hours for Return Merchandise Authorization (RMA), ensuring maximum reliability and rapid turnaround.

Technical Details of NVIDIA Enterprise Business Critical Support

This service is specifically designed for designated NVIDIA offerings, and to maintain complete coverage, it must be purchased for all NVIDIA technologies being deployed with the solution. The support service is structured to provide comprehensive assistance, allowing businesses to operate without interruption.

How to Install

To get started with NVIDIA Enterprise Business Critical Support, simply purchase the support package that corresponds with your NVIDIA offerings. Once purchased, you’ll receive documentation and instructions on how to set up your support account. Ensure that your technical teams are familiar with the support channels available and establish a communication protocol in case immediate support is needed.

Frequently Asked Questions

What is Severity Level 1?

Severity Level 1 indicates a critical situation where the system is down or severely impacted, and immediate assistance is required to restore functionality.

Is this support service available for all NVIDIA products?

No, the Enterprise Business Critical Support is available only for designated NVIDIA offerings. Please check with NVIDIA to confirm eligibility for your products.

What kind of issues can I get support for?

Support covers a wide range of technical issues related to your NVIDIA products, including hardware failures, software bugs, and configuration problems.

How do I contact NVIDIA support?

You can contact NVIDIA support through the dedicated email support service or by calling the support hotline available with your Business Critical Support package.

What if I need support outside of business hours?

The 24x7 support ensures that you can receive assistance at any time, day or night, to address any emergency issues that arise.