NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is the premier support service designed specifically for organizations that depend on NVIDIA technology for their mission-critical applications. This exceptional service is tailored to significantly minimize downtime and ensure seamless operations, effectively protecting your business from potential disruptions.

• 24x7 Support: Enjoy round-the-clock assistance from NVIDIA's dedicated support team, ensuring that help is always available whenever you need it. Your peace of mind is our priority.
• One-Hour Response Time: Experience an unmatched one-hour response time for Severity Level 1 issues, allowing your business to mitigate impact during critical situations swiftly.
• On-Site Support: Benefit from the availability of on-site experts who can provide immediate solutions and support directly at your location, drastically reducing the time to resolution.
• 4 Hour RMA Service Response: With a rapid 4-hour Return Merchandise Authorization (RMA) service response time, you can ensure maximum efficiency and minimal disruption to your operations.
• Email Support Service: Utilize our accessible email support service for quick issue resolution, helping you manage any mishaps that may arise with ease.

Technical Details of NVIDIA Enterprise Business Critical Support

• Service Availability: Designed specifically for designated NVIDIA offerings.
• Coverage Requirements: Enterprise Business Critical Support must be purchased for all NVIDIA offerings being deployed with the solution.
• Support Levels: Includes different severity levels for efficient case management, ensuring that all issues are handled appropriately based on their impact.

How to Install

Integrating NVIDIA Enterprise Business Critical Support into your existing solutions is straightforward. Follow these simple steps:

1. Contact your NVIDIA sales representative to discuss your needs and determine the right coverage for your deployments.
2. Complete the purchase process for the Enterprise Business Critical Support service for all applicable NVIDIA offerings.
3. Once activated, access 24x7 support through the NVIDIA support portal or via designated support channels.
4. Utilize the email support service and request on-site support as needed for prompt assistance.

Frequently Asked Questions

• What is the difference between Business Critical Support and standard support? Business Critical Support offers enhanced response times, 24x7 availability, and on-site assistance specifically designed for mission-critical deployments.
• How do I know if my organization needs Business Critical Support? If your operations rely heavily on NVIDIA technology where downtime can lead to significant business impact, then Business Critical Support is highly recommended.
• Can I purchase Business Critical Support for individual NVIDIA products? No, Business Critical Support must be purchased for all NVIDIA offerings being deployed with the solution for complete coverage.
• What types of issues are covered under this support service? The service covers a wide range of issues from hardware failures to software discrepancies, categorized by severity levels for prioritized response.
• How do I request on-site support? On-site support can be requested through the NVIDIA support portal or by contacting the support team directly during any critical incidents.