NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that depend on NVIDIA products for their critical operations. This premium support service is designed to minimize downtime and maximize productivity, ensuring that your business remains operational even in the face of unexpected challenges. With its round-the-clock availability and rapid response times, you can trust NVIDIA to keep your mission-critical deployments running at peak performance.

• 24x7 Availability: Enjoy peace of mind with round-the-clock access to expert support, ensuring that assistance is always just a call or email away.
• One-Hour Response for Urgent Issues: For Severity Level 1 cases, experience an impressive one-hour response time, allowing you to get back on track quickly when time is of the essence.
• Efficient RMA Service: Benefit from a swift 4-hour RMA service response time, allowing for quick replacement and repair of critical hardware components to minimize downtime.
• Email Support Service: Handle mishaps effortlessly with dedicated email support, providing you a hassle-free way to seek assistance without the need for travel.
• Comprehensive Coverage: Ensure complete support across your deployments by purchasing Enterprise Business Critical support for all NVIDIA offerings, giving you confidence in your entire solution.

Technical Details of the Product

• Service Type: Enterprise Business Critical Support
• Response Time: One hour for Severity Level 1 cases
• Availability: 24x7 Support
• RMA Response Time: 4 hours
• Support Channels: Email and phone support

How to Install

To ensure that you get the most out of your NVIDIA Enterprise Business Critical Support, follow these simple steps:

1. Purchase the support service for all designated NVIDIA products being deployed.
2. Register your NVIDIA products with the support team to activate your coverage.
3. Familiarize yourself with the available support channels, including email and phone support.
4. In case of issues, contact the support team through your preferred channel and provide details of the incident.
5. Track the status of your support ticket via the NVIDIA support portal for updates and resolutions.

Frequently Asked Questions

• What is the response time for Severity Level 2 or 3 cases?
  Response times vary based on severity level. For Severity Level 2 cases, response times are typically longer, while Severity Level 3 cases may follow standard business hours.
• Can I purchase Enterprise Business Critical Support for individual products?
  No, this support service must be purchased for all NVIDIA offerings being deployed to ensure comprehensive coverage.
• How do I contact support?
  You can contact NVIDIA support through email or phone, depending on your preferences and the urgency of your case.
• Is there any additional cost for RMA services?
  RMA services are included as part of the Enterprise Business Critical Support, providing you with an efficient and cost-effective solution for hardware issues.
• What should I do if my issue is not resolved quickly?
  If you feel your issue is not being addressed promptly, you can escalate the matter by contacting NVIDIA support and referencing your support ticket number.