NVIDIA Enterprise Business Critical Support - Service

NVIDIA Enterprise Business Critical Support is the premier solution for organizations that require unmatched reliability and responsiveness in their critical business operations. This elite support service is crafted specifically for mission-critical deployments where each moment counts. Minimal downtime can lead to serious repercussions, and this service ensures that your investment in NVIDIA technology is not only protected but also fully optimized.

• 24x7 Availability: Get peace of mind with round-the-clock support, ensuring access to expert assistance whenever you need it, day or night.
• One-Hour Response for Severity Level 1 Cases: This service guarantees a swift response time of one hour for the most critical issues, significantly reducing potential disruptions to your operations.
• Email Support Service: Leverage a dedicated email support service designed for quick problem resolution and timely solutions, enhancing your productivity.
• On-Site Support: Experience the assurance of on-site support options, ensuring immediate availability of NVIDIA experts at your location for quick solutions.
• 4 Hour RMA Service Response: With a guaranteed four-hour response time for Return Merchandise Authorization (RMA) requests, your hardware issues will be swiftly addressed to minimize downtime.

Technical Details of Product

• Service Type: Enterprise Business Critical Support
• Support Hours: 24x7
• Severity Level 1 Response Time: 1 Hour
• RMA Response Time: 4 Hours
• Supported NVIDIA Offerings: Must be designated for complete coverage

How to Install

To begin utilizing NVIDIA Enterprise Business Critical Support, follow these straightforward steps:

1. Purchase the Business Critical Support service for all designated NVIDIA offerings that your organization is deploying.
2. Register your NVIDIA products in the NVIDIA support portal to activate your support services.
3. Familiarize yourself with the support resources available, including the email support service and on-site assistance options.
4. Contact NVIDIA support through the designated channels in case of any issues, ensuring to specify the severity level for a timely response.

Frequently Asked Questions

• What types of NVIDIA products does the Enterprise Business Critical Support cover? The service is available for designated NVIDIA offerings, ensuring comprehensive support for the products you utilize in your mission-critical operations.
• How do I contact NVIDIA support? Support can be contacted through the NVIDIA support portal or via email, depending on the nature of your inquiry.
• Can I upgrade to Business Critical Support after purchasing another service level? Yes, you can upgrade your support service at any time to ensure you receive the level of service that meets your business needs.
• What should I do if I have a Severity Level 1 issue? If you encounter a Severity Level 1 issue, immediately contact NVIDIA support, and they will respond within one hour to address your concern.
• Is on-site support included in the service? Yes, on-site support is one of the key features of the Business Critical Support service, providing access to NVIDIA experts when you need them most.