NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate solution for organizations that rely on NVIDIA technology for their mission-critical operations. With a focus on minimizing downtime and ensuring seamless performance, this premium support service provides unparalleled assistance to help maintain your business continuity. Whether you encounter technical issues or require urgent assistance, NVIDIA’s dedicated team is ready to support you around the clock.

• 24x7 Availability: Enjoy uninterrupted access to support whenever you need it. Our dedicated team is available 24 hours a day, 7 days a week, ensuring your operations run smoothly at all times.
• One-Hour Response Time: For Severity Level 1 cases, you can expect a rapid response within just one hour. This means that urgent issues are addressed promptly to minimize any potential impact on your business.
• On-Site Support: In the event of critical issues, our expert technicians can be dispatched to your location, helping to reduce downtime to the absolute minimum and ensuring your systems are back online as quickly as possible.
• Email Support Services: Our efficient email support service provides an easy way to report and resolve any mishaps. You can communicate your issues conveniently, knowing that our support specialists are ready to assist.
• Next Business Day Phone Support: For non-critical issues, the Next Business Day phone support ensures that you have a dedicated line for assistance, optimizing efficiency while providing the help you need.

Technical Details of Product

• Service Level: Premium Business Critical Support
• Response Time: 1 Hour for Severity Level 1 cases
• Support Channels: Phone, Email, On-Site
• Support Availability: 24x7
• Coverage: Available for designated NVIDIA offerings

How to Install

To utilize the NVIDIA Enterprise Business Critical Support service, please follow these steps:

1. Purchase the Business Critical Support service for all relevant NVIDIA offerings in your deployment.
2. Once your purchase is complete, you will receive an email confirmation with your support details.
3. Access the NVIDIA support portal using the provided login credentials to submit requests.
4. For urgent issues, call the dedicated support line provided in your confirmation email.
5. For on-site support, inform the support team as per your needs, and arrangements will be made for a technician to visit your location.

Frequently Asked Questions

• What is the main benefit of the Business Critical Support service?
  The main benefit is the assurance of minimal downtime and quick resolution of critical issues, which is vital for mission-critical deployments.
• What types of issues can I report under this support service?
  You can report any technical issues related to designated NVIDIA offerings for which the Business Critical Support service is purchased.
• How can I contact support?
  You can contact support via phone, email, or through the NVIDIA support portal, depending on the severity of your issue.
• Is on-site support included in the service?
  Yes, on-site support is available for critical situations where immediate assistance is required to resolve urgent issues.
• Can I purchase this service for specific products only?
  For complete coverage, Enterprise Business Critical support needs to be purchased for all NVIDIA offerings being deployed with the solution.