NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate premium support solution tailored for mission-critical deployments. Designed specifically for businesses that require unwavering reliability and minimal downtime, this service provides exceptional support to ensure your operations run smoothly. With its robust features, NVIDIA Business Critical Support offers peace of mind and confidence in your results, making it an indispensable asset for your enterprise needs.

• 24x7 Availability: Enjoy round-the-clock access to expert support, ensuring that you receive assistance whenever you need it, no matter the hour.
• Rapid Response Time: With a one-hour response time for Severity Level 1 issues, you can count on NVIDIA to swiftly address critical problems that could significantly impact your business.
• Email Support Service: Benefit from dependable email support, streamlining communication for efficient resolution of your queries and concerns.
• On-Site Support: Access on-site support from NVIDIA experts for quick and effective solutions, minimizing downtime and disruption to your business operations.
• 4 Hour RMA Service Response: Enjoy a reliable 4-hour RMA (Return Merchandise Authorization) service response time, ensuring that hardware issues are resolved without delay.

Technical Details of Product

• Service Level: Business Critical Support
• Support Availability: 24x7
• Response Time for Severity Level 1: 1 hour
• Email Support Service: Yes
• On-Site Support: Available
• RMA Service Response Time: 4 hours

How to Install

To activate the NVIDIA Enterprise Business Critical Support service, follow these simple steps:

1. Purchase the Business Critical Support service for your designated NVIDIA offerings.
2. Register your NVIDIA products with the support service via the NVIDIA support portal.
3. Familiarize yourself with the support options available and ensure your team knows how to contact support.
4. Set up a dedicated communication channel for support inquiries to streamline the process.
5. Utilize the available resources, including documentation and on-site support, as needed to maximize uptime.

Frequently Asked Questions

1. What is included in the NVIDIA Enterprise Business Critical Support service?

The service includes 24x7 support, a one-hour response time for critical issues, email support, on-site assistance, and a 4-hour RMA service response for hardware issues.

2. How do I know if I need Business Critical Support?

If your business operations are mission-critical and downtime could lead to significant financial loss or operational disruption, then Business Critical Support is ideal for you.

3. Can I purchase Business Critical Support for specific NVIDIA offerings?

Yes, Business Critical Support can be purchased for designated NVIDIA offerings. Ensure that you buy coverage for all products in your deployment for complete peace of mind.

4. How quickly can I expect a response from NVIDIA support?

NVIDIA guarantees a one-hour response time for Severity Level 1 cases, ensuring that critical issues are addressed without delay.

5. Is on-site support available for all customers?

On-site support is available as part of the Business Critical Support service, providing you with immediate assistance from NVIDIA experts when necessary.