NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the ultimate protection for your mission-critical deployments. Designed for businesses that cannot afford downtime, this premium support service ensures that you receive the highest level of assistance, keeping your operations running smoothly at all times. With 24x7 availability and rapid response times, you can trust NVIDIA to provide the support you need, precisely when you need it.

• 24x7 Availability: Round-the-clock support ensures that expert assistance is always just a call away, minimizing any potential disruptions to your business.
• One-Hour Response Time: For Severity Level 1 cases, experience a rapid one-hour response time, allowing you to address critical issues without delay.
• Comprehensive Coverage: Get complete peace of mind by purchasing support for all designated NVIDIA offerings deployed within your solution, ensuring full spectrum protection.
• Email Support Service: Benefit from dedicated email support to resolve problems efficiently without the need for travel, saving you time and resources.
• Next Business Day Phone Support: Enjoy maximum efficiency with a commitment to respond to your phone support inquiries by the next business day.

Technical Details of Product

The NVIDIA Enterprise Business Critical Support service is specifically tailored for organizations that rely on NVIDIA technology for critical business operations. Key technical features include:

• 24/7 access to NVIDIA’s technical support team.
• One-hour response for critical issues (Severity Level 1).
• Proactive monitoring and management of your NVIDIA solutions.
• Access to NVIDIA's extensive knowledge base and resources.
• Priority escalation for urgent concerns to ensure swift resolution.

How to Install

To ensure a seamless installation of the NVIDIA Enterprise Business Critical Support service, follow these steps:

1. Visit the NVIDIA support website and log into your account.
2. Select the appropriate NVIDIA offerings that require Business Critical Support.
3. Complete the purchase process for Enterprise Business Critical Support.
4. Once activated, familiarize yourself with the support portal for easy access to resources.
5. In case of critical issues, contact the support team using the provided contact details for immediate assistance.

Frequently Asked Questions

Q: What is the difference between Business Critical Support and standard support?

A: Business Critical Support offers enhanced levels of service, including 24x7 availability, faster response times for critical issues, and comprehensive coverage for all designated NVIDIA offerings.

Q: How do I determine the severity level of an issue?

A: Severity Level 1 issues are those that cause complete business disruption. Contact the support team for assistance in categorizing your issue.

Q: Can I purchase Business Critical Support for only some of my NVIDIA products?

A: For complete coverage, it is recommended to purchase Business Critical Support for all NVIDIA offerings being deployed within your solution.

Q: What if I need assistance outside of normal business hours?

A: With 24/7 support, you can contact NVIDIA at any time for assistance on critical matters.

Q: How can I access the email support service?

A: Upon activation of your Business Critical Support service, you will receive instructions on how to access the email support service for prompt resolution of your issues.