NVIDIA Enterprise Business Critical Support - Service

The NVIDIA Enterprise Business Critical Support service is the pinnacle of support solutions for businesses that rely heavily on NVIDIA technologies. This premium support service is meticulously crafted for mission-critical deployments where even minimal downtime can lead to substantial business repercussions. With 24/7 support and rapid response times, clients can enjoy complete peace of mind, ensuring their operations run smoothly and efficiently.

• 24/7 Availability: Enjoy round-the-clock support, ensuring that assistance is always available when you need it most, regardless of the time zone or hour.
• Rapid Response Times: Receive a swift response time of just one hour for Severity Level 1 cases, minimizing the impact of critical issues on your business operations.
• On-Site Support: Benefit from the availability of NVIDIA experts on-site, providing quick solutions tailored to your specific deployment needs.
• Efficient RMA Service: Take advantage of the 4-hour RMA service response time, ensuring that any hardware replacement or repair is handled quickly for uninterrupted service.
• Email Support: Leverage our dedicated email support service, which allows you to manage and resolve any mishaps efficiently, keeping your operations on track.

Technical Details of NVIDIA Enterprise Business Critical Support

The Enterprise Business Critical Support service encompasses a range of features designed to provide comprehensive coverage and responsiveness. This service is specifically tailored for designated NVIDIA offerings, ensuring that all deployed solutions benefit from the same high level of support. To maximize coverage, it’s essential to purchase Business Critical support for all NVIDIA offerings utilized within your infrastructure.

How to Install

To install the NVIDIA Enterprise Business Critical Support service, follow these steps:

1. Visit the official NVIDIA website or contact your NVIDIA sales representative.
2. Select the Business Critical Support service option and specify all NVIDIA offerings you wish to cover.
3. Complete the purchase process and activate your support service through the NVIDIA support portal.
4. Once activated, you will receive confirmation of your support coverage and instructions for accessing support services.

Frequently Asked Questions

What is the response time for Severity Level 1 cases?

The response time for Severity Level 1 cases is one hour, ensuring that critical issues are addressed as quickly as possible.

Is on-site support included in the Business Critical Support service?

Yes, on-site support is included, providing you with access to NVIDIA experts who can resolve issues directly at your location.

How can I contact support?

You can contact support through our dedicated email service, or by utilizing the support portal provided upon purchase.

What is the RMA service response time?

The RMA service guarantees a response time of four hours, ensuring that hardware issues are managed with minimal downtime.

Can I purchase support for multiple NVIDIA offerings?

Yes, to ensure complete coverage, it is recommended to purchase Business Critical support for all NVIDIA offerings deployed within your environment.