NVIDIA Enterprise Business Critical Support Service - (Renewal) - 5 Month - Service

The NVIDIA Enterprise Business Critical Support Service is an essential solution designed for organizations that depend on NVIDIA technology for their most critical operations. This premium support service ensures that businesses maintain productivity without the risk of downtime. With a steadfast commitment to rapid response and excellence, the NVIDIA Enterprise Business Critical Support allows you to concentrate on your core business functions while we manage your support needs.

• 24x7 Support Availability: Experience complete peace of mind with our around-the-clock support, guaranteeing that assistance is just a call away at any hour of the day or night.
• One-Hour Response Time: For Severity Level 1 cases, we promise a swift response within one hour, minimizing disruptions and ensuring your operations continue smoothly.
• Comprehensive Coverage: To fully leverage your support, the Enterprise Business Critical Support must be purchased for all NVIDIA offerings in use, securing complete protection across your technological deployments.
• Expert Phone Support: Access our highly knowledgeable support team via phone, enabling quick troubleshooting and expert guidance through any challenges that may arise.
• 5-Month Service Duration: This renewal service spans five months, ensuring you receive uninterrupted support that keeps your operations productive and on track.

Technical Details of Product

Service Level: Premium Business Critical Support

Support Availability: 24/7

Response Time for Severity Level 1: 1 hour

Service Duration: 5 months

Eligibility: Must be purchased for all designated NVIDIA offerings

How to Install

Setting up the NVIDIA Enterprise Business Critical Support Service is straightforward. Follow these simple steps:

1. Identify all NVIDIA offerings that require support coverage.
2. Purchase the Enterprise Business Critical Support Service for each identified offering.
3. Once purchased, ensure that you have your service contract details accessible for reference.
4. Contact NVIDIA support to register your service and receive your support contact information.
5. Enjoy peace of mind knowing that you have around-the-clock support ready to assist you.

Frequently Asked Questions

What is the difference between Business Critical Support and standard support?
The Business Critical Support service offers enhanced features, including 24x7 availability and a faster response time for critical issues, compared to standard support services.

What is considered a Severity Level 1 case?
Severity Level 1 cases are issues that cause a complete shutdown of your system or a critical business function, requiring immediate attention to restore operations.

Can I extend my support service beyond 5 months?
Yes, you can renew your Business Critical Support service before the expiration of your current term to maintain uninterrupted support.

Is there a limit to the number of NVIDIA offerings I can include in this service?
No, you can purchase Business Critical Support for as many NVIDIA offerings as you are actively deploying in your organization.

How do I contact support if I encounter an issue?
You can reach our support team by calling the dedicated phone number provided upon registration of your Business Critical Support Service.