NVIDIA Enterprise Business Critical Support Services - (Renewal) - 5 Month - Service

The NVIDIA Enterprise Business Critical Support Services (Renewal) is the ultimate solution for businesses that require uninterrupted and reliable support for their NVIDIA deployments. Designed specifically for mission-critical environments, this premium support service level ensures that your operations run smoothly with minimal downtime, which can significantly impact your business performance. With a commitment to excellence, the Business Critical Support service offers comprehensive coverage tailored to meet the demands of your organization.

• 24x7 Expert Assistance: Enjoy round-the-clock support from NVIDIA's knowledgeable professionals who are dedicated to resolving your issues swiftly, ensuring that your business operations continue without disruption.
• Rapid Response Time: Benefit from an impressive one-hour response time for Severity Level 1 cases, meaning that urgent issues are prioritized and addressed immediately to minimize impact on your operation.
• On-Site Service: NVIDIA's on-site support service provides an added layer of convenience, allowing technicians to come to your location and address issues directly, ensuring efficient and effective resolution.
• Efficient Service Response: With a guaranteed 4-hour service response time, you can have peace of mind that help is always just a call away, significantly enhancing operational efficiency.
• 5-Month Coverage: This service package extends for 5 months, providing your organization with dependable support during critical periods, allowing for uninterrupted service and enhanced performance.

Technical Details

• Service Duration: 5 Months
• Support Hours: 24/7
• Response Time - Severity Level 1: 1 Hour
• On-Site Service Availability: Yes
• Service Response Time: 4 Hours

How to Install

To activate your NVIDIA Enterprise Business Critical Support Services, follow these simple steps:

1. Purchase the NVIDIA Enterprise Business Critical Support service through an authorized NVIDIA partner or directly from NVIDIA.
2. Once purchased, you will receive a confirmation email with further instructions.
3. Register your NVIDIA products and assign them to the support service via the NVIDIA support portal.
4. Contact NVIDIA support to confirm that your service is active and to familiarize yourself with the support resources available to you.
5. Begin utilizing the support services as needed to ensure your operations remain uninterrupted.

Frequently Asked Questions

• What is the difference between Business Critical Support and standard support?

  Business Critical Support offers enhanced service levels, including quicker response times and 24x7 access to support teams, tailored for mission-critical deployments.

• Can I renew my Business Critical Support Service?

  Yes, this service can be renewed. It is recommended to renew your support service before the expiration date to maintain uninterrupted coverage.

• Is on-site support included in the service?

  Yes, on-site support is part of the Business Critical Support Services, ensuring you have quick access to professional assistance at your location.

• How do I handle a Severity Level 1 case?

  For Severity Level 1 cases, contact NVIDIA support immediately via the dedicated support line, and expect a response within one hour.

• What products are eligible for Business Critical Support?

  This support service is available for designated NVIDIA offerings; please verify the eligibility of your products through the NVIDIA support portal.