NVIDIA Enterprise Business Critical Support Services - (Renewal) - 6 Month - Service

Ensure the continuity and efficiency of your business operations with the NVIDIA Enterprise Business Critical Support Services. This premium support service is meticulously crafted for mission-critical deployments, where even a minor downtime can lead to significant repercussions for your business. With the 6-month renewal option, you can maintain peace of mind and guarantee that your enterprise systems are backed by world-class support.

• 24x7 Availability: Enjoy around-the-clock access to expert support, ensuring that help is always available when you need it most.
• Rapid Response Time: Experience a one-hour response time for Severity Level 1 cases, minimizing downtime and swiftly addressing critical issues.
• Comprehensive Coverage: To maximize the benefits, the Business Critical Support service must be purchased for all NVIDIA offerings in use, providing a seamless support experience.
• Next Business Day Service: Count on timely resolution with next business day service response, enhancing operational dependability and reducing system interruptions.
• Convenient On-Site Service: Access on-site service for ease of operation, ensuring optimal functionality and maintenance of your systems.

Technical Details of Product

The NVIDIA Enterprise Business Critical Support Service is designed specifically for mission-critical deployments. It includes:

• Service Duration: 6 Months
• Support: 24x7 phone support
• Response Times: 1 Hour for Severity Level 1, Next Business Day for other severity levels
• Coverage: Required for all designated NVIDIA offerings
• On-Site Service: Available as needed for convenience

How to Install

To install the NVIDIA Enterprise Business Critical Support Services, follow these steps:

1. Purchase the Business Critical Support service for all necessary NVIDIA offerings.
2. Contact NVIDIA support to set up your account and detail your organizational needs.
3. Ensure all designated systems are registered under your support agreement.
4. Utilize the 24x7 support line to report issues or request on-site assistance as required.
5. Maintain regular communication with your NVIDIA support representative to optimize your support experience.

Frequently Asked Questions

What is NVIDIA Enterprise Business Critical Support?

NVIDIA Enterprise Business Critical Support is a premium support service designed for mission-critical systems, offering rapid response times and 24x7 support to minimize downtime and ensure operational continuity.

What is the response time for Severity Level 1 cases?

The response time for Severity Level 1 cases is one hour, allowing for immediate attention to critical issues that may affect your business operations.

Can I purchase support for multiple NVIDIA offerings?

Yes, to ensure complete coverage, Business Critical Support must be purchased for all designated NVIDIA offerings in your deployment.

How long does the service last?

The service is available in a 6-month renewal option, providing continued support for your critical systems.

What type of support can I expect with this service?

Support includes 24x7 phone access, on-site service, and a dedicated support team to help resolve any issues quickly and effectively.