NVIDIA Enterprise Business Critical Support with RMA - Service

The NVIDIA Enterprise Business Critical Support with RMA is the ultimate premium support service tailored specifically for businesses that require constant operational reliability and minimal downtime. Ideal for mission-critical deployments, this service offers unparalleled assistance, ensuring that your NVIDIA solutions are always running smoothly and effectively. With a commitment to rapid response and expert support, the Enterprise Business Critical Support provides peace of mind, allowing organizations to focus on what they do best.

• 24x7 Comprehensive Support: Enjoy around-the-clock assistance from NVIDIA’s expert support team, ensuring that help is always readily available whenever you need it.
• One-Hour Response Time: Experience peace of mind with a guaranteed response time of just one hour for Severity Level 1 cases, minimizing any potential disruptions to your operations.
• Efficient Replacement Service: With a 4-hour replacement service response time, you can quickly replace faulty components, ensuring that your business continues to operate efficiently without long delays.
• Complete Coverage: To maximize your protection, Enterprise Business Critical Support must be purchased for all NVIDIA offerings in use, ensuring that every aspect of your deployment is supported.
• Confidence in Business Operations: With NVIDIA’s Business Critical Support, you gain confidence in your results knowing that expert assistance is always available to resolve any issues that may arise.

Technical Details of Product

• Service Type: Enterprise Business Critical Support
• Availability: 24x7
• Severity Level 1 Response Time: 1 Hour
• Replacement Service Response Time: 4 Hours
• Supported NVIDIA Offerings: All designated products in your deployment

How to Install

To get started with NVIDIA Enterprise Business Critical Support, follow these simple steps:

1. Purchase the Enterprise Business Critical Support option for all your designated NVIDIA offerings.
2. Register your NVIDIA products with the support portal.
3. Set up your account to access 24x7 support features, including ticket creation and tracking.
4. Familiarize yourself with the response protocols for Severity Level 1 issues to ensure quick resolution of critical problems.
5. Keep your service details and contact information updated to expedite assistance during any support request.

Frequently Asked Questions

• What is the difference between standard and Business Critical Support?
  The Business Critical Support service offers faster response times, 24x7 availability, and additional replacement services compared to the standard support levels.
• Can I purchase Business Critical Support for individual NVIDIA products?
  Yes, you need to purchase Business Critical Support for each designated NVIDIA offering in your deployment to ensure complete coverage.
• How do I access support services?
  You can access support services through the NVIDIA support portal, where you can create tickets, track their status, and get real-time help.
• Is there a minimum contract period for Business Critical Support?
  Please refer to NVIDIA’s official service agreements for details on terms and conditions related to the support service contract.
• What should I do if I encounter a critical issue?
  Immediately contact the NVIDIA support team via the support portal and ensure that you have your product details and any relevant information ready for the fastest assistance.