NVIDIA Enterprise Business Critical Support with RMA - Service

The NVIDIA Enterprise Business Critical Support with RMA is the ultimate solution for organizations that rely on NVIDIA products for their mission-critical operations. This premium support service is tailored to minimize downtime and ensure that your business runs smoothly, even during unforeseen circumstances. With its comprehensive 24x7 support and rapid response times, it provides peace of mind for businesses that cannot afford interruptions.

• 24x7 Availability: Enjoy round-the-clock support from NVIDIA’s expert team, ensuring that help is just a call away, any day and at any time.
• Priority Response Time: Experience a one-hour response time for Severity Level 1 cases, meaning that your most critical issues are escalated and addressed in record time.
• Comprehensive Coverage: To ensure that all your NVIDIA offerings are protected, Enterprise Business Critical Support should be purchased for each deployment, providing complete peace of mind.
• 4-Hour Replacement Service: In case of hardware failure, our replacement service guarantees delivery within four hours, minimizing disruption and helping you get back on track swiftly.
• Dependable Assurance Solution: With this service, your enterprise can maintain maximum productivity and operational efficiency, knowing that expert support is readily available.

Technical Details of the Product

• Service Type: Enterprise Business Critical Support
• Response Time for Severity Level 1: 1 hour
• Replacement Service Response Time: 4 hours
• Support Availability: 24x7
• Coverage Requirement: Must be purchased for all NVIDIA offerings being deployed

How to Install

To install the NVIDIA Enterprise Business Critical Support, follow these steps:

1. Evaluate your current NVIDIA product offerings to determine which require Business Critical Support coverage.
2. Contact your NVIDIA sales representative or authorized distributor to purchase the necessary support services.
3. Once the purchase is complete, you will receive a confirmation email with your support details and contact information for the support team.
4. Keep the support contact information handy for rapid access during any critical issue.

Frequently Asked Questions

1. What is the main benefit of the NVIDIA Enterprise Business Critical Support?

The main benefit is the rapid response and resolution for critical issues, ensuring that your business operations are minimally affected by downtime.

2. Are there any additional costs associated with the replacement service?

No, the replacement service is included as part of the Business Critical Support coverage. However, any hardware that is replaced must fall within the terms of your existing warranty or service agreement.

3. How do I know which Severity Level my case falls under?

Severity Level is determined based on the criticality of the issue. Level 1 pertains to situations where business functions are severely impacted or halted. For a detailed classification, please refer to NVIDIA’s support guidelines.

4. Can I purchase this support for only some of my NVIDIA products?

While you can purchase support for individual products, for complete coverage, it is recommended to acquire it for all NVIDIA offerings being deployed within your solution.

5. What happens if I need support outside of business hours?

With the 24x7 support offered by the Enterprise Business Critical Support, assistance is available anytime, ensuring that your needs are met regardless of the hour.