NVIDIA Enterprise Support Business Critical Support Service with RMA - 1 Year - Service On-sit E Ce Fo

Protect your most important workloads with NVIDIA’s Business Critical Enterprise Support. This comprehensive 1-year program combines 24/7 access to NVIDIA support engineers, rapid response for critical issues, and a built-in RMA replacement option, all delivered with on-site service to maximize reliability and productivity. Designed for enterprises that cannot afford downtime, this service offers priority handling, proactive escalation, and peace of mind so your team can focus on innovation rather than troubleshooting.

• 24/7 access to NVIDIA support engineers ensures round-the-clock assistance from highly skilled professionals, so critical systems stay protected and issues are addressed no matter the time or day.
• Severity 1 fast-tracked response guarantees a one-hour initial response for the most critical incidents, placing your case in the high-priority queue and accelerating downstream actions.
• On-site service for maximum reliability brings expert technicians directly to your location, delivering hands-on diagnostics, quicker issue resolution, and minimized remote workaround delays.
• 4-hour replacement service reduces downtime with a rapid hardware replacement window, ensuring you regain operational capabilities swiftly during critical events.
• 1-year coverage with built-in RMA includes a complete service term and a streamlined replacement process, giving you ongoing protection and reduced risk to your assets.

Technical Details of NVIDIA Enterprise Support Business Critical Service with RMA - 1 Year - On-site

• Service Type: Enterprise/Business Critical Support with on-site coverage and RMA options.
• Duration: 1 year from activation, designed to align with enterprise procurement cycles and budgeting.
• Response Times: Severity 1 issues receive a 1-hour initial response and rapid case progression; 4-hour hardware replacement is available to minimize downtime after escalation.
• Access: 24/7 access to NVIDIA support engineers, with priority routing to ensure faster resolution for critical workloads.
• On-site Coverage: On-site service at the customer’s location to maximize reliability, reduce travel time for technicians, and improve diagnostic accuracy.
• RMA: Replacement service included, enabling timely replacement of failed components or devices as part of the support agreement.

How to Install NVIDIA Enterprise Support Business Critical Service with RMA

Activating this enterprise-level support is straightforward and designed to integrate with existing IT and service management workflows.

• Step 1: Confirm eligibility and enroll your organization in the NVIDIA Enterprise Support program with your NVIDIA account administrator.
• Step 2: Activate your entitlement in the NVIDIA Support Portal and attach the service to the appropriate assets or product SKUs.
• Step 3: Provide on-site access details, preferred visit windows, and any site access requirements to ensure a smooth on-site assessment and scheduling.
• Step 4: Open a support ticket through the portal or contact NVIDIA 24/7 support on priority channels, specifying severity expectations and escalation paths.
• Step 5: Monitor service status through the portal and coordinate with NVIDIA technicians for on-site visits or remote diagnostics as needed, including any RMA requests if hardware replacement is required.

Frequently asked questions

• Q: What does NVIDIA Enterprise Support Business Critical with RMA include?

  A: It includes 24/7 access to NVIDIA support engineers, priority handling with a 1-hour response for severity 1 issues, 4-hour hardware replacement, on-site service, and a 1-year service term with built-in RMA.

• Q: How fast is the response for critical issues?

  A: Severity 1 incidents receive an initial one-hour response, with rapid escalation and priority queue placement to expedite resolution.

• Q: Is on-site service part of this plan?

  A: Yes. On-site service is a core feature to improve reliability, accelerate diagnostics, and reduce downtime by bringing skilled technicians to your location.

• Q: What is RMA and how does it work within this service?

  A: RMA stands for Replacement Material Authorization. Under this plan, NVIDIA provides replacement hardware as part of the service, minimizing downtime during failures.

• Q: How do I get started with the service?

  A: Work with your NVIDIA account representative to enroll, activate entitlement in the Support Portal, and schedule initial assessments or on-site visits as needed.