Poly CCX 350 IP Phone - Corded - Desktop, Wall Mountable - Black - TAA Compliant

The Poly CCX 350 IP Phone is a cornerstone of modern business communications, designed to deliver reliable, high-quality voice calls in busy office environments. This Microsoft Teams-optimized, corded desk phone brings together a premium audio experience, a crisp color display, and a robust set of features that empower teams to communicate quickly and collaborate more effectively. Built for desks and shared spaces alike, the CCX 350 offers flexible mounting options, easy provisioning, and enterprise-grade security, making it an ideal choice for small to mid-sized businesses, contact centers, and hybrid work environments.

Engineered with Teams in mind, the CCX 350 provides a seamless user experience that mirrors the familiarity of a modern softphone while preserving the tactile reliability of a traditional desk phone. From presence and contact lookup to call transfer and conferencing, the phone integrates smoothly with Microsoft Teams, enabling users to manage calls, meetings, and messaging without juggling multiple devices. For IT teams and administrators, the CCX 350 is a practical, scalable solution with straightforward provisioning, centralized management, and strong security controls—perfect for organizations seeking a secure, compliant, and user-friendly endpoint that stands up to daily use.

• Seamless Microsoft Teams integration: The CCX 350 is designed to deliver an native Teams experience at the desk. Users benefit from integrated Teams calling, presence, directory lookup, and access to contacts, calendars, and team collaboration tools—all from a single, purpose-built device. This reduces the need for soft clients on PCs and streamlines workflows for hybrid work and frontline teams alike.
• Crystal-clear audio for every conversation: Enjoy wideband, high-definition audio and advanced acoustic features such as echo cancellation and noise reduction. The built-in full-duplex speakerphone and high-quality handset deliver clear, natural voice reproduction, ensuring conversations remain productive even in busy open offices or noisy environments. With compatibility for standard headset options, participants can customize their acoustic experience for comfort and privacy.
• Flexible placement and durable design: The CCX 350 supports both desktop use and wall mounting, providing versatile deployment options for open desks, huddle rooms, or shared spaces. Its compact, professional chassis is built to endure daily handling, while the adjustable stand and ergonomic layout keep calls comfortable for long sessions. Its TAA-compliant construction also suits procurement programs with strict sourcing requirements.
• Intuitive, business-ready user interface: A bright 5-inch color display, context-aware menus, and a straightforward navigation experience help users access key calling features quickly. Programmable speed dials, line keys, and customizable preferences enable teams to tailor the device to their workflows, reducing training time and increasing adoption across the organization.
• Security, provisioning, and administration you can trust: As a modern enterprise endpoint, the CCX 350 supports secure provisioning, firmware updates, and centralized management. It is designed for IT teams to deploy at scale with minimal disruption, offering options for centralized configuration, policy enforcement, and reliable security controls to safeguard communications and devices in distributed work environments.

Technical Details of Poly CCX 350 IP Phone

• Display: 5.0-inch color touchscreen with high-resolution graphics for easy navigation and clear visibility of caller information, menus, and contact directories.
• Audio: HD voice with wideband audio, full-duplex speakerphone, and advanced acoustic features to ensure natural, accurate voice transmission and effective noise suppression in noisy work settings.
• Connectivity: 1 x 10/100/1000 Ethernet port with Power over Ethernet (PoE) support for simplified cabling and centralized power management; USB port available for peripheral devices and headset integration where applicable.
• Mounting: Desktop (tabletop) and wall-mount capable for flexible placement in offices, cubicles, or shared spaces.
• Security and provisioning: Enterprise-grade security with secure boot and encrypted provisioning, plus compatibility with centralized management and policy enforcement to streamline IT administration.
• Power options: PoE-enabled or external power supply as needed, enabling flexible deployment depending on infrastructure and power requirements.
• Form factor and build: Durable, professional-grade hardware designed for daily desk use and high-traffic environments, with a compact footprint suitable for crowded workstations.
• Certifications: Microsoft Teams-optimized device with compliance suitable for business environments, including TAA compliance for procurement programs.

How to Install Poly CCX 350 IP Phone

Installing the Poly CCX 350 is a straightforward process that can be completed by IT staff or administrators familiar with Microsoft Teams devices and network provisioning. Follow these steps to get your device up and running quickly and securely:

1) Prepare the workspace and power options. Decide whether you will deploy the CCX 350 on a desk or mount it on a wall. If your network provides PoE, you can connect the Ethernet cable directly to the device for power and data. If PoE is not available, use the compatible external power adapter to supply power to the unit. Ensure the area is clean, with adequate ventilation, and that there is space for cable management to prevent accidental disconnections.

2) Connect to the network. Plug the Ethernet cable into the device’s network port and connect the other end to your PoE switch or router. If you are using an alternative power source, connect the power adapter as well. Power the device and wait for the system to boot. The CCX 350 will attempt to reach provisioning services configured for your organization during startup.

3) Mount or position the device. Place the phone on the desk in a comfortable line-of-sight for users or install the wall mount accessory if your workspace design requires it. Adjust the tilt stand for comfortable viewing angles, and organize cables to minimize clutter and trip hazards. The compact design is intended to blend into professional environments without drawing attention away from the call or meeting.

4) Provision and sign in. If your organization uses Microsoft Teams for device provisioning, you can sign in with your Teams account or allow your IT administrator to provision the device centrally through the Teams Admin Center or a compatible device management platform. Follow on-screen prompts to complete initial setup, including connecting to the corporate network, selecting your Teams tenant, and agreeing to license terms where applicable.

5) Update firmware and customize settings. After the initial provisioning, check for firmware updates to ensure you have the latest features and security patches. Depending on your IT policies, firmware updates may be delivered automatically or require manual approval. Customize user preferences, including ringtones, call forwarding, Do Not Disturb, and line keys. Consider configuring speed dials and directory synchronization to streamline daily workflows.

6) Test calls and features. Conduct internal test calls to verify audio clarity and the responsiveness of call controls, speakerphone, headset integration, and mute/hold/transfer functions. If you are deploying in a shared space or a call center, set up per-user profiles or role-based configurations to ensure settings align with each employee’s responsibilities and workflows.

7) Document and train. Create quick-reference guides for users highlighting basic operations, call handling, and how to access Teams features from the CCX 350. Offer short training sessions or onboarding materials to reduce the learning curve and maximize user adoption across the organization.

By adhering to these steps, you ensure a smooth deployment of the Poly CCX 350 IP Phone that leverages the strengths of Microsoft Teams and the reliability of a purpose-built desk phone. The combination of easy provisioning, flexible mounting options, and enterprise-grade security makes this device a practical solution for a wide range of business needs, from corporate offices to distributed work environments where consistent communication is critical.

Frequently asked questions

• Is the CCX 350 Teams-optimized or is it a general SIP phone? The Poly CCX 350 is designed as a Microsoft Teams-optimized desk phone, providing a native Teams experience at the desk with integrated calling, directory access, and presence. It is intended for Teams-centric deployments and is commonly used in organizations that rely on Teams for collaboration.
• Can I mount the CCX 350 on a wall? Yes. The CCX 350 is designed to be wall-mountable as well as desk-mounted, offering flexible deployment options for shared workspaces, reception areas, or conference rooms where space is at a premium.
• Does it support Power over Ethernet (PoE)? Yes. PoE support simplifies deployment by delivering power through the network cable, reducing clutter and the need for extra power adapters in many office setups.
• Is it secure and easy to manage in a corporate environment? Absolutely. The CCX 350 includes security features such as secure provisioning and encrypted updates, and it is designed to integrate with centralized management systems to simplify administration, policy enforcement, and firmware updates across multiple devices.
• What are the audio capabilities of the CCX 350? The device delivers high-quality voice with wideband audio, a full-duplex speakerphone, and compatibility with standard headsets, providing clear, reliable communication suitable for everyday business calls and conference meetings.