Poly CCX 400 IP Phone - Corded - Corded - Wall Mountable, Desktop - Black

The Poly CCX 400 IP Phone is an entry-level business phone designed to simplify everyday communications without sacrificing clarity or reliability. Built for small teams, reception areas, and busy workspaces, this corded desk phone combines a simple, intuitive interface with Poly’s renowned audio precision. A color touch screen puts essential tools like contacts, calendars, and call controls at your fingertips, enabling one-tap access to the people and meetings that keep your day moving. Flexible mounting options—desktop or wall-mount—make the CCX 400 a versatile choice for compact offices or space-constrained desks. With robust audio technologies, straightforward provisioning, and compatibility with major UC platforms, the CCX 400 helps organizations reduce training time and accelerate deployment while delivering a consistent, high-quality communications experience.

• Crystal-clear audio: Poly HD Voice and Acoustic Clarity technologies deliver natural, intelligible conversations with reduced background noise and echo, ensuring every word is heard clearly during important calls.
• Intuitive color touchscreen: The responsive color display provides easy, one-tap access to contacts, missed calls, favorite contacts, and upcoming meetings, making call management faster and more efficient for busy staff.
• Flexible mounting: Designed for both desktop use and wall mounting, the CCX 400 adapts to your space. It ships with mounting options that help you keep clutter down and leverage room layout to optimize workflow.
• Corded reliability: A sturdy, corded design is engineered for dependable performance in high-traffic environments where constant communication is essential, minimizing risk of wireless dropouts and interference common in shared spaces.
• Budget-friendly productivity: This entry-level IP phone packs essential telephony features into an affordable package, enabling quick deployment, streamlined provisioning, and seamless integration with widely used UC platforms as your business grows.

Technical Details of Poly CCX 400 IP Phone

• Form factor: Corded IP phone that supports desktop use and wall-mounted installation for flexible placement in any office layout.
• Display: Color touchscreen that simplifies navigation of calls, contacts, calendars, and call controls, reducing training time for new users.
• Audio: Poly HD Voice and Acoustic Clarity deliver high-fidelity audio with clear voice separation, helping teams communicate more effectively in noisy environments.
• Networking: Ethernet connectivity designed for VoIP environments with provisioning capabilities that work with common SIP/UC infrastructures.
• Power: Power over Ethernet (PoE) support where available, with alternative power options to accommodate various network deployments.
• Compatibility: Built to integrate with SIP-based communications platforms and leading unified communications solutions, offering straightforward deployment in mixed IT environments.

How to Install Poly CCX 400 IP Phone

• Unpack the device and confirm all components are present according to the included setup guide.
• Connect an Ethernet cable from the phone to your network switch or router. If PoE is available, the phone will power on automatically; otherwise, attach the appropriate power adapter to supply power.
• Decide on placement: place the phone on a clean desk surface for easy reach, or install the wall-mount bracket for space-saving convenience.
• Power up and allow the device to boot. If your organization uses auto-provisioning, the CCX 400 will request configuration from the designated provisioning server. For manual setups, enter SIP or UC credentials provided by your IT administrator.
• Complete initial setup on the color touchscreen by following on-screen prompts to configure network settings, date/time, and basic call preferences. Set up directory contacts, call forwarding, and presence status as needed.
• Test a call to verify audio quality and network connectivity. If you use a headset, pair or connect it according to your office’s headsets policy and ensure the audio path is correctly routed.
• Fine-tune settings such as ringer volume, display brightness, and wallpaper. Configure additional features like speed dial, call history, and conference options to maximize productivity from day one.

Frequently asked questions

• What environments is the Poly CCX 400 ideal for? It is designed for entry-level business use in small teams, front-desk areas, and shared workspaces where reliable, straightforward calling is essential and space is at a premium.
• Can the CCX 400 be wall-mounted? Yes. The phone is designed for wall mounting or desktop use, allowing flexible deployment to fit your office layout and space constraints.
• What ensures high-quality audio on calls? The device leverages Poly HD Voice and Acoustic Clarity technology to deliver clear, natural-sounding audio with effective suppression of background noise and echoes in typical office environments.
• Is this phone compatible with cloud-based UC platforms? The CCX 400 is built for SIP-based voice environments and works with many major UC platforms. Your IT administrator can confirm exact compatibility and provisioning paths for your cloud or on-premises solution.
• Do I need a PC to operate the CCX 400? No. It functions as a standalone IP phone, with provisioning and integration handled through your UC platform and network configuration rather than a connected PC.