Poly Edge B20 IP Phone - Corded - Corded - Desktop, Wall Mountable - Black

Meet the Poly Edge B20 IP Phone, a compact, dependable corded phone built for modern desks and shared workspaces. Designed to deliver crisp, reliable audio at an affordable price, the B20 combines a clean, professional aesthetic with practical features that streamline everyday communications. It’s ideal for small teams, reception areas, and homeroom offices where clear calls and simple setup matter most. With illuminated keys for easy dialing, plug-and-play provisioning to speed deployment, and the trusted Poly signaling that business communications deserve, this phone brings together value and performance in a single, accessible package. Whether you need a desk companion for one user or a scalable solution for a growing office, the Edge B20 is designed to help you stay connected with confidence.

• Experience crystal-clear conversations with Poly HD Voice and Acoustic Fence technology, which capture your voice with remarkable clarity while actively reducing background noise. This combination creates a more natural talking experience, helping both callers on the line and on your end hear every nuance of the conversation. The result is fewer miscommunications, smoother collaboration, and a more professional impression in every call—whether you’re handling client negotiations, internal planning, or remote meetings. The Edge B20’s audio fidelity remains consistent across typical office environments, from quiet cubicles to bustling reception areas, so your messages come through with integrity every time.
• Illuminated, backlit keypad design ensures fast, accurate dialing in low-light settings. Keys are clearly labeled for quick access to essential functions, even during busy periods when you need to reach a colleague or escalate a call without fumbling for the right button. The tactile feedback and even illumination reduce dialing errors, helping agents, administrators, and managers stay productive as they maneuver through conference lines, speed dials, hold, mute, and transfer functions. This thoughtful keypad design supports efficient workflows in front-desk roles, help desks, and meeting room setups where lighting can vary throughout the day.
• Desktop and wall-mountable versatility gives you freedom to arrange your workspace to suit your needs. Place the Edge B20 on a traditional desk for quick reach during one-on-one conversations, or mount it on the wall to conserve surface space in compact offices, shared workstations, or training rooms. The device’s compact form and balanced footprint blend with a modern office aesthetic, while the included mounting hardware provides a hassle-free installation path. This flexibility is especially valuable in dynamic environments where furniture reconfigurations are common, enabling you to adapt without replacing your communications hardware.
• Plug-and-play provisioning simplifies deployment across teams and locations. IT administrators appreciate the straightforward setup that minimizes manual configuration, enabling rapid rollouts to multiple users. The Edge B20 is capable of auto-provisioning within compatible IP telephony ecosystems, reducing the time from unboxing to productive dialing. This means fewer interruption windows for onboarding and a more scalable approach to growing teams. By supporting standard provisioning workflows, the Edge B20 integrates smoothly with existing IP-PBX platforms, ensuring consistent behavior across devices and fewer compatibility headaches for your network team.
• Built for reliability and value, the Poly Edge B20 pairs robust construction with essential feature sets that scale as your organization grows. It’s designed to withstand daily usage in busy offices, reception desks, and meeting rooms, delivering dependable performance day after day. The combination of high-quality audio, resilient hardware, and a practical feature set translates into lower total cost of ownership, reduced maintenance, and a professional image for your business communications. For startups and SMBs, the Edge B20 offers a compelling balance of capability, durability, and cost efficiency that helps teams focus on their core work rather than technology hassles.

Technical Details of Poly Edge B20 IP Phone

• Model: Poly Edge B20 IP Phone
• Type: Corded IP Phone for desktop or wall mounting
• Audio: Poly HD Voice; Poly Acoustic Fence technologies for clearer conversations and improved privacy
• Illuminated keys: Backlit keypad for quick dialing in dim lighting
• Provisioning: Plug-and-play provisioning for quick deployment
• Connectivity: Wired Ethernet for reliable IP networking

How to install Poly Edge B20 IP Phone

• Unbox and verify all components, including the phone base, handset, Ethernet cord, and mounting plates.
• Connect the Ethernet cable from your network switch to the phone's Ethernet port; verify link activity on the device's LEDs.
• Power the device: use PoE if your network supports it, or connect the optional power adapter provided by Poly; the phone will boot and prepare for provisioning.
• Complete provisioning: your IT administrator may provide a provisioning server URL or configuration settings; follow on-screen prompts or rely on automatic configuration to enroll the device.
• Mount and place: position the unit on your desk for easy reach or use the included mounting hardware to wall-mount, ensuring the cable routing keeps workspaces tidy and safe.

Frequently asked questions

• Q: What is the Poly Edge B20 IP Phone?

  A: It is a corded IP phone designed for desktop use or wall mounting, offering business-grade audio, ease of deployment, and a compact, affordable footprint for small teams and growing organizations.

• Q: What audio features does it offer?

  A: It includes Poly HD Voice and Acoustic Fence technologies, delivering clearer speech and reducing background noise to improve call quality and privacy.

• Q: Is it easy to deploy in a multi-user environment?

  A: Yes—the Edge B20 supports plug-and-play provisioning and scalable deployment across multiple workstations with minimal IT overhead.

• Q: Can the Edge B20 be wall-mounted?

  A: Yes. It is designed for both desktop use and wall mounting to fit a variety of workspace configurations.

• Q: What about usability in low-light rooms?

  A: The illuminated keypad makes dialing and accessing features quick and accurate, even in dim or irregular lighting conditions.