Poly Edge E Handset and Cord (5 Pieces) – Corded Replacement Kit

Keep your Poly Edge E desk phone system performing at peak efficiency with this five-piece corded handset and cord kit. Engineered for durability and designed to deliver dependable, crystal-clear audio, this replacement set makes maintenance fast, simple, and cost-effective. Ideal for busy offices, call centers, and workspace environments that demand reliable communication equipment, the Poly Edge E Handset and Cord (5 Pieces) kit provides spare handsets and cords to minimize downtime and maximize uptime. Each piece is crafted to mirror the look, feel, and audio quality of the original components, ensuring a seamless transition for users and a consistent experience across your entire Edge E fleet.

• Five-piece bundle for flexible deployment: This kit includes five complete handsets with cords, giving you a ready-made replacement solution for multiple Poly Edge E phones or high-traffic desks. The five-piece configuration is ideal for IT teams managing fleet replacements, for offices with several Edge E units, or for building a reserve inventory to cut downtime during routine maintenance. Each handset and cord is tested to meet the same performance standards as the original parts, so you don’t have to compromise on audio clarity, tactile feedback, or call reliability.
• Corded design for dependable, predictable performance: The corded configuration delivers stable, uninterrupted communication, minimizing interference or latency that can arise with wireless alternatives. The included cords resist kinking and tangling, maintaining a reliable reach from the base to the user’s hand even in cluttered workspaces. This reliability is especially important in fast-paced environments where calls must be clear, consistent, and distraction-free. The cords are sized to accommodate standard desk layouts and compatibility with common Edge E accessories, enabling quick, hassle-free connections every time.
• Ergonomic handset with crisp audio reproduction: The replacement handsets are designed with ergonomic contours that feel natural in the hand, reducing fatigue during long shifts. The integrated microphone and speaker components deliver crisp voice reproduction, helping both callers and recipients hear every word with minimal muffling or distortion. Users will notice improved speech intelligibility, reduced need for repeat phrases, and a more comfortable dialing experience thanks to the balanced weight, keypad placement, and tactile feedback of the handset.
• Easy replacement and seamless compatibility: Engineered specifically for Poly Edge E series desk phones, this five-piece kit simplifies maintenance by ensuring precise alignment with standard handset jacks and cradle ports. Quick swapping is possible during shift changes or routine replacements, enabling IT staff to restore full phone functionality with minimal downtime. The components use materials and connectors aligned with manufacturer specifications, helping preserve device safety standards, warranty considerations, and overall system reliability.
• Durable materials, long-term value, and fleet-ready reliability: Built to endure high-usage environments such as front desks, reception areas, and call floors, the kit features rugged housings and reinforced cords designed to withstand daily wear. Purchasing the five-piece set delivers economical value per unit and uniform component quality across all Edge E devices, simplifying support and escalation processes for administrators. This makes it an excellent choice for resellers, MSPs, or IT departments planning to grow or standardize their Poly Edge E equipment.

Technical Details of Poly Edge E Handset and Cord (5 Pieces)

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to Install Poly Edge E Handset and Cord

Begin by powering down your Poly Edge E desk phone and unplugging any connected cables to avoid damage during replacement. Remove the existing handset from the cradle by gently lifting it away from the base. Detach the cord from the handset jack and from the base, taking care not to bend or twist connectors. Take the new cord and align its plug with the corresponding handset jack, ensuring a secure, snug fit without forcing the connector.

With the new cord connected to the handset, place the handset into the cradle on the base, ensuring the cradle lip holds the handset firmly in place. Reconnect the other end of the cord to the phone’s base port, and verify that the line is properly seated. Lift the handset to confirm the mic and speaker paths are clear and the alignment feels natural in your hand, then perform a basic test by placing a short call to confirm dialing, hold, mute, and transfer functions operate correctly. If applicable, reconnect any headsets or accessories and adjust volume controls to achieve comfortable listening levels for both the caller and the recipient. Finally, power the device back on if necessary and run a quick diagnostic test to ensure full functionality across all features, including call waiting, conference, and directory search.

Tips for best results: keep spare handsets and cords within easy reach in your work area or IT closet, label each piece for quick identification, and periodically inspect the connectors for wear or damage to prevent unexpected downtime. If you manage a fleet of Edge E phones, consider creating a standard operating procedure (SOP) for replacement parts to ensure consistency and minimize user disruption during outages. This approach helps your organization maintain high-quality communication standards while extending the life of your existing Poly Edge E devices.

Frequently asked questions

Q: Are these handsets compatible with all Poly Edge E models?

A: The kit is designed for Edge E series desk phones. Always verify compatibility with your exact model and base station before performing a replacement.

Q: Does this include just the handset and cord, or are accessories included?

A: This 5-piece kit includes five complete handset assemblies and cords to allow quick replacements. It does not include additional accessories unless explicitly stated by the seller.

Q: Will using these void my warranty?

A: Replacement parts approved by the manufacturer, used according to guidelines, typically preserve warranty coverage. Check your organization’s warranty terms for exact details.

Q: What is the expected cord length and handset weight?

A: Cord lengths and handset weights are aligned with the original Edge E components to maintain consistent ergonomics and reach. For exact measurements, refer to the official specifications for your Edge E model and compare with the included replacement parts.

Q: Can I install these myself or should I involve IT support?

A: For most standard Edge E replacements, the process is straightforward and user-friendly, suitable for trained staff or experienced end users. If you are managing fleets or multi-user environments, coordinating with your IT team can ensure a smooth, standardized replacement across devices.